Ratings based on 941 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Todo muy bien lo único fue que tardaban en hacer el servicio de habitación pero de ahí en fuera todo bien
by A verified traveler
Posted 7 Dec 2024
It was very clean the employees were very nice.The only thing was the bed was very hard.
by A verified traveler
Posted 7 Dec 2024
The hotel and staff is great. Well cleaned. The water pressure poor but remember México city has an issue with water so that’s understandable. The area around is somewhat sketchy so be careful walking around. There is a nice bus station close with restaurants and a Starbucks. The breakfast buffet is good and average with eggs ham and fruits
by A verified traveler
Posted 7 Dec 2024
They have a roof top to view the city and a nice restaurant one floor below but due to people renting the whole 2 floors we were not able to go up to view other than a quick 3 minutes, then had to leave. After complaining they let us eat at the restaurant with not much of a view out the back side. Check to see if private party has rented before you book!
by A verified traveler
Posted 1 Dec 2024
It was nice and clean good staff
by A verified traveler
Posted 1 Dec 2024
Front desk Mariana and staff were helpful with money exchange, calling cab, tourist information, and room. I was able to get the tour of the historical center on time.
Comment from Hotel Management
2 Dec 2024 by MX congreso, Hotel Management
Thank you for your kind review David! We are glad to know that our hostess and the team were able to assist you with your needs and help make your visit to the historic center easier. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Nov 2024
We wasn't available to arrive in to the property because no body can't take us they said is very dangerous in the area we lost the money no refund
Comment from Hotel Management
2 Dec 2024 by MX congreso, Hotel Management
Hello Sandra. We are very sorry that you were unable to reach our property and understand your concerns about safety. However, as the situation was not reported beforehand, we were unable to assist you at that time. We invite you to contact us to clarify any details related to your experience.
by A verified traveler
Posted 24 Nov 2024
El hotel es bonito, cómodo, cuenta con las amenidades básicas, el staff es muy amable, están al pendiente de tus necesidades, la cercanía del hotel a la TAPO es muy conveniente ya que te permite visitar otros puntos de la Ciudad, hay mucho transporte cerca y el metro está a 7 minutos caminando, me encanta este hotel
Comment from Hotel Management
2 Dec 2024 by MX congreso, Hotel Management
¡Gracias, Myrna Alejandra, por tus amables palabras! Nos alegra saber que disfrutaste del hotel, sus amenidades y el servicio de nuestros anfitriones. También nos complace que la ubicación cerca de TAPO haya hecho tu estancia más conveniente. ¡Esperamos darte la bienvenida nuevamente en tu próxima visita!
by A verified traveler
Posted 20 Nov 2024
Un poco ruidoso en la noche.
Comment from Hotel Management
2 Dec 2024 by MX congreso, Hotel Management
Hola Brenda, sabemos que el ruido puede ser un problema , pero de igual manera podemos recomendarte nuestras demás Ubicaciones. ¡Saludos!
