Ratings based on 293 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The first two nights were a little rough to sleep. They room didn’t have a/c nor windows that could be open. They don’t have any additional floor fans to borrow. The last nigh was so much better due to the fact that it rained which made the weather temps dropped. It was a nice room and the staff was great. I would stay here again, but only because f there is ac in the room.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Great location in the center of the City. Rooms are hot! No AC, only a ceiling fan.
Tried to use the fitness room, but all equipment was out of service.
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 12 Oct 2024
Me encantó este hotel la recepción, el staff, la comida , la ubicación todo es súper cómodo en este hotel. Puedes caminar libremente está cerca de todo, en una zona hermosa.
by A verified traveler
Posted 23 Sep 2024
Sheets, floors, and TOILETS were very dirty in our freshly assigned rooms. Really gave me and my family (5 rooms reserved total) the ick. Even their lobby bathroom was a disgusting mess throughout the entire days. Cleanliness is certainly not a focus. I didn't eat their complimentary food because if they don't prioritize a clean space, I cannot trust their food preparation.
Comment from Hotel Management
26 Sep 2024 by Hotel MX condesa, Hotel Management
Andrea, give us a chance to improve so that your next visit will be much better.
by A verified traveler
Posted 23 Sep 2024
My family booked a total of 5 rooms here and all were lacking in cleanliness. Upon entering our rooms for the first time the toilets were DIRTY, the sheets full of hair, and the floors with lots of gunk. I really do not think these things were cleaned. All of our 5 rooms and 11 guests were disappointed and grossed out.
Comment from Hotel Management
26 Sep 2024 by Hotel MX condesa, Hotel Management
Andrea, thank you for taking the time to contact us. Give us a chance to show you our improvements on your next visit.
by A verified traveler
Posted 21 Sep 2024
The hotel was in a very nice area and was close to many attractions. 10/10
Comment from Hotel Management
26 Sep 2024 by Hotel MX condesa, Hotel Management
Gracias por escribirnos Andrés, nos hace felices que nuestra Ubicación te haya resultado de utilidad. ¡Regresa pronto!
by A verified traveler
Posted 19 Sep 2024
Stains on sheets
Comment from Hotel Management
26 Sep 2024 by Hotel MX condesa, Hotel Management
Evelyn, thank you for taking the time to contact us. Give us a chance to show you our improvements on your next visit.
