Ratings based on 980 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
It just had little cacariches
Comment from Hotel Management
2 Jan 2025 by Reservaciones, Hotel Management
Thank you for staying at Hotel Imperial!We are sorry for the inconvenience, we will notify the corresponding area so that this does not happen again.
by A verified traveler
Posted 25 Dec 2024
Excelente estadía, puedes movilizarte hacia el Centro Histórico caminando al igual que Chapultepec, La Roma o Condesa.
El hotel muy bueno, aunque puede tener mejoras sobre algunas amenidades.
Comment from Hotel Management
26 Dec 2024 by Reservaciones, Hotel Management
¡Gracias por hospedarse en Hotel Imperial!Le agradecemos mucho su sugerencia, su comentario sera tomado en cuenta para seguir mejorando la calidad en el servicio.
by A verified traveler
Posted 16 Dec 2024
On the first day the woman came to service the room at 8:30 a.m.. The room wasn't serviced that day. The second day 8.30 again. She returned at 5, we left our room so she could service it. The bath towels were of poor quality. I asked for hand towels, we got one, it wasn't changed the entire week. The continental breakfast which was included was very poor and the same every morning. A member of staff at reception was surly and unhelpful, everything was too much trouble for her. On two nights there was a party that didn't finish until 1:30 a.m.. The music was so loud it could be heard in our room 2 floors above. I complained at reception but nothing could be done about it. We were unable to sleep until the parties had finished. Nothing could be charged to the room. It's the worst hotel I've ever stayed in. It should be removed from your website.
Comment from Hotel Management
16 Dec 2024 by Reservaciones, Hotel Management
We regret that we did not meet your expectations, and we apologize for all the inconveniences you experienced during your stay.
by A verified traveler
Posted 28 Nov 2024
Everything is so good
Comment from Hotel Management
29 Nov 2024 by Reservaciones, Hotel Management
Thank you for staying at Hotel Imperial!We are glad to hear you enjoyed your stay, we look forward to your next visit at Hotel Imperial Reforma.
by A verified traveler
Posted 20 Nov 2024
Mi room no have A/C l’m asking my refund soon is possible
Comment from Hotel Management
21 Nov 2024 by Hotel Imperial Reforma, Hotel Management
Thank you for staying at Hotel Imperial! We are sorry for the inconvenience and the bad experience you had, we hope it will be solved soon.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Imperial Reforma, Hotel Management
¡Gracias por hospedarse en Hotel Imperial!Agradecemos su puntuación.
by A verified traveler from San Jose
Posted 5 Nov 2024
Great experience
Comment from Hotel Management
5 Nov 2024 by Reservaciones, Hotel Management
Thank you for staying at Hotel Imperial! We are glad to hear you enjoyed your stay.
by A verified traveler
Posted 3 Nov 2024
All good
Comment from Hotel Management
4 Nov 2024 by Reservaciones, Hotel Management
Thank you for staying at Hotel Imperial!We are glad you enjoyed your stay, come back soon.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Reservaciones, Hotel Management
¡Gracias por hospedarse en Hotel Imperial! Agradecemos su valoración.
by A verified traveler
Posted 29 Oct 2024
It is important to note that Spanish speaking is essential or Google translate to interact with the staff. The room's carpet was dirty and stained with an odor. There was no fridge or microwave in the rooms so that should be noted. Washcloths are not available so bring your own. While the location is ideal for being in the city, the downside is the city noise will affect your sleep. Lastly the bed was so uncomfortable and hard, my hips are still complaining.
Comment from Hotel Management
30 Oct 2024 by Reservaciones, Hotel Management
Thank you for staying at Hotel Imperial!We appreciate your feedback, we will take into account each of your opinions and work on them, we are very sorry for not having met your expectations.
