Ratings based on 1,590 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Really nice, would stay here again
Comment from Hotel Management
3 Dec 2024 by Guest Service, Hotel Management
Dear Luisa,Thanks for your feedback, we are happy to know that you had an incredible stay at Hotel El Ejecutivo. We would love to see you again soon!Best wishes,
by A verified traveler
Posted 29 Nov 2024
Just the streets look so dark at night an i dont know if its was safe to take a walk around or not, i decided to stay in the room and not to take the risk going outside the hotel at night..
Comment from Hotel Management
29 Nov 2024 by Guest Service, Hotel Management
Dear RobertThanks for sending your comments about your recent stay with us. Your comments will be taken into account for improvement, as the street at night is safe and there is always a police officer watching the street. We will be so glad to see you again!Best wishes.
by A verified traveler
Posted 24 Nov 2024
The location and the staff are the best however, the resort is in pretty bad shape and you can hear the people on other rooms. The building is really crying out for maintenance.
Comment from Hotel Management
25 Nov 2024 by Guest Service, Hotel Management
Dear Pedro, Thank you for your valuable feedback. We are pleased to hear that you appreciated our location and the dedication of our staff. However, we sincerely apologize for the maintenance issues you encountered during your stay. Your insights help us to identify areas where we need to improve. We are currently developing a plan to address the necessary repairs and enhance our guests' experience. We hope to welcome you back in the future, and live a completely different experience!Best wishes,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Service, Hotel Management
Estimado Jonatan, Gracias por contar con una agradable estancia en el Hotel El Ejecutivo. Estaremos encantados de darle la bienvenida en otra ocasión. Saludos,
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Service, Hotel Management
Estimado Víctor, Sentimos no haber estado a la altura de sus expectativas. Seguimos trabajando en un proceso de mejora continua y esperamos que nos brinde una segunda oportunidad. Sinceramente,
by A verified traveler
Posted 16 Nov 2024
Y
Comment from Hotel Management
16 Nov 2024 by Guest Service|, Hotel Management
Estimado Gilberto, Agradecemos por su estancia en el Hotel El Ejecutivo. Estaremos encantados de darle la bienvenida en su siguiente viaje.Saludos cordiales,
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest Service, Hotel Management
Dear Rob, Thanks for your feedback! We are so glad that you enjoyed your stay at Hotel El Ejecutivo. We would be enchanted to see you again!Best wishes,
by A verified traveler
Posted 11 Nov 2024
Location is a plus. Walkable to most places. The property is outdated. We moved from one room to another room due to leaking and low water flow in the bathroom. Mattresses were comfortable, but bed sheets and pillow covers looked old and had smell.
Comment from Hotel Management
12 Nov 2024 by Guest Service, Hotel Management
Dear Lucy,Thanks for your opinion, and we regret not being able to overcome your expectations. We are constantly improving our installations and services; however, your comments will be taken into account. We hope that you can give us a second opportunity in the future. Sincerely,
by A verified traveler
Posted 9 Nov 2024
Pretty beat up with a coat of paint. We could see through put bathroom vent into the one next door so that was creepy. Literally hear every single thing on the entire floor cause that's how thin the walls were. Great location though
Comment from Hotel Management
9 Nov 2024 by Guest Service, Hotel Management
Dear Roger,Thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced while staying at Hotel El Ejecutivo. We apologize for the condition of your room and the noise disturbances you encountered. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience. Sincerely,
by A verified traveler
Posted 6 Nov 2024
I was under the impression that a 4.2 stars hotel was very good in Mexico but I learned that it’s not… the hotel was smelly, no toilet paper, the reservation was there, but not the room (?) and no apology for making us wait until a room was available
Comment from Hotel Management
7 Nov 2024 by Guest Service, Hotel Management
Daer Maria,We apologize for the inconvenience you experienced during your stay. Your comments will be taken into account to improve all the aspects mentioned. We understand the issue with your room reservation and the delay. We will take the necessary solution so that every room assigned can be ready at 3 p.m. We hope that you can give us another opportunity in the future. Sincerely,
