Ratings based on 984 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Excellent all around from Facility to the staff.
by A verified traveler
Posted 20 Dec 2024
by A verified traveler from Arcadia
Posted 20 Dec 2024
The staff were very friendly and helpful. The GM is a very good person.
by A verified traveler
Posted 19 Dec 2024
Clean, professional, beautiful decorative vibes
Comment from Hotel Management
20 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Larenzo, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your comments through Expedia. We are pleased to learn that you enjoyed your time with us, and the services, facilities and cleanliness were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,
by A verified traveler
Posted 18 Dec 2024
Amazing place to stay .
Comment from Hotel Management
20 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Miguel, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your comments through Expedia. We are pleased to learn that you enjoyed your time with us, and we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,
by A verified traveler
Posted 18 Dec 2024
Loved it.
Comment from Hotel Management
20 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Gloria, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your comments through Expedia. We are pleased to learn that you enjoyed your time with us, and we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,
by A verified traveler
Posted 11 Dec 2024
Amazing hotel! Love all the extra perks that get with the suite!
Comment from Hotel Management
11 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Tara, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your comments through Expedia. We are pleased to learn that you enjoyed your time with us and, our services and facilities were up to your liking. We hope to have the opportunity to welcome you back soon.Sincerely,
by A verified traveler
Posted 10 Dec 2024
Beautiful hotel, it’s just there’s always something happening on that Main Street. This is my second time there and there have been protests and group gatherings which cause the city to barricade monuments and buildings. The hotel was barricaded as well. I understand it’s for safety, however this happens very often in this particular area.
Comment from Hotel Management
11 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Judith Ramirez,Thank you for taking the time to share your thoughts about your recent stay at Hilton Mexico City Reforma through Expedia. While we are pleased to hear that your overall experience was pleasant, I sincerely apologize for the inconveniences caused by the protests during both of your visits to Mexico City.We truly hope that on your next visit, you will be able to fully enjoy the city without any disruptions on the main street.Thank you once again for your feedback, and we look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Alejandra Gamboa , Hotel Management
Dear Lyndon L, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are sorry to read this time we haven't met your expectations. I will appreciate if you could share with us more information about your experience with us, in order to take the actions to improve our services. We look forward to the opportunity to enhance your experience, too.Sincerely,
