Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
For the rate, it’s a great hotel option. Staff is very friendly. Great location near the Zocalo.
by A verified traveler
Posted 27 Nov 2024
Stayed for one night. They helped with transportation to the airport. Everything was convenient around the hotel with attractions and food places.
by A verified traveler
Posted 21 Nov 2024
Great
Comment from Hotel Management
25 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & suites for your stay in Mexico City! “Making you happy makes us happy”
by A verified traveler
Posted 17 Nov 2024
Lalalalslalslalalalslalalalslskslslslslslsls
Comment from Hotel Management
25 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Gracias por elegir Hampton Inn & Suites para su estancia en la Ciudad de México!Apreciamos enormemente el haberse tomado el tiempo para hacernos llegar sus comentarios sobre su reciente estancia en Hampton Inn & Suites Ciudad de México, Centro Histórico.Es un honor para nosotros recibir sus comentarios y es muy motivante poder haber ayudado a crear esa experiencia en su estancia.
by A verified traveler from Boulder
Posted 17 Nov 2024
Mexico City has some old charming buildings, The Hampton Inn is just old. The restaurants are poor in terms of food and service. I would not stay there again.
Comment from Hotel Management
25 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & Suites for your stay in Mexico City!Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers to take action. We are very sorry not to have covered all your expectations, your loyalty is very important to us, we hope that you will give us the opportunity to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future.
by A verified traveler
Posted 12 Nov 2024
Perfect place two blocks from El Zócalo. The hotel is a well kept property that had a fresh smell upon arrival not only at the lobby but also the room. Super comfortable bed and spotless bathroom. Kept the rating at 4 based on the lack of a soap dish in the shower. There was no towel rack for the hand towels and the morning coffee at breakfast was cold.The terrace on the 5th floor is nothing like they present in pictures, all the fancy patio furniture is gone and it had stacks of chairs. We had to pull two chairs to sit and enjoy the view. In all it's a good place based on proximity to the historic center and it's restaurant Garabatos.
Comment from Hotel Management
26 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & Suites for your stay in Mexico City!Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers to take action. We are very sorry not to have covered all your expectations, your loyalty is very important to us, we hope that you will give us the opportunity to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future.
by A verified traveler
Posted 12 Nov 2024
The place was ok
Comment from Hotel Management
25 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & suites for your stay in Mexico City! “Making you happy makes us happy”
by A verified traveler
Posted 9 Nov 2024
Had an excellent stay. Top tier staff service. I’d I had to say something negative it would be that the bathroom decor was peeling apart and that the halls to get to the room smelled like humity. Bisedes that, everything else was just fine.
Comment from Hotel Management
25 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & Suites for your stay in Mexico City!Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers to take action. We are very sorry not to have covered all your expectations, your loyalty is very important to us, we hope that you will give us the opportunity to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future.
by A verified traveler
Posted 8 Nov 2024
Everything was at a walking distance.
Comment from Hotel Management
26 Nov 2024 by Gabriela Castanon / Revenue Manager, Hotel Management
Thanks for choosing Hampton Inn & Suites for your stay in Mexico City!Thank you very much for filling out our Guest Comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We take great pride in hosting to all and each one of our guests, as one of our goals is to exceed their expectations in every aspect of the visit to our hotel. We hope that you will afford us the opportunity of keep on showing you the genuine level of service and facilities upon which we have built our reputation.We would be delighted to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future."Making you happy makes us happy"
