Ratings based on 165 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Nice spot in Roma with great staff, room and breakfast. Didn’t have a luxury feel but was very nice and comfortable. Would stay here again.
Comment from Hotel Management
18 Nov 2024 by Hugo Hidalgo, Hotel Management
Dear guest:Thank you very much for your comments, we really appreciate your choice and we look forward to seeing you again.
by A verified traveler
Posted 15 Nov 2024
Great neighborhood and many dining, cafe and bar options nearby. Very nice staff. Included breakfast served on pretty roof deck. Shower knobs, TV and lamp needed some maintenance.
Comment from Hotel Management
15 Nov 2024 by Ivonne Robles , Hotel Management
Thank you very much for your comment, it is very important for us and we can continue to provide a better service.
by A verified traveler
Posted 13 Nov 2024
The staff was friendly, spoke English and tolerated my poor Spanish. They were responsive to requests and dealt with any issues that arose. It's on a smaller street across from a small park, so traffic is light in the area and it feels safe. It's also close to a ton of restaurants, things to do, etc.
Comment from Hotel Management
13 Nov 2024 by Hugo Hidalgo, Hotel Management
Dear Stephen,We are constantly striving to provide our guests with the best experience in our city. Thank you very much for your feedback.
by A verified traveler
Posted 12 Nov 2024
Overall value was very good. We enjoyed the included breakfast on the rooftop.
Comment from Hotel Management
12 Nov 2024 by Hugo Hidalgo, Hotel Management
Dear Claudia:Thank you very much for your opinion, we hope you visit us again and we will do our best to meet your expectations.
by A verified traveler
Posted 12 Nov 2024
Hotel and staff are welcoming and lovely. area is very walkable with several different cuisines, bars and shops walking distance.
Comment from Hotel Management
12 Nov 2024 by Hugo Hidalgo, Hotel Management
Dear Daniela:Thank you very much for your comments. We believe that a good work environment is reflected in the attention we give our guests. We hope you come back to us.
by A verified traveler from Napa
Posted 11 Nov 2024
The staff was top notch and the area is very cool. Definitely will be back.
Comment from Hotel Management
11 Nov 2024 by Jeffery , Hotel Management
Hello, good morning Mr. Jeffery, it was a pleasure having you with us, and we appreciate your comments and the evaluation you made. We hope to have you with us again.Have a great day.
by A verified traveler
Posted 6 Nov 2024
We thoroughly enjoyed our stay at Hotel Luca. The location is excellent, in a safe neighborhood next to a leafy park. The breakfast was delicious, and all the staff members we encountered were friendly and very accommodating. Highly recommended!
Comment from Hotel Management
10 Nov 2024 by Ivonne Robles , Hotel Management
We are very happy that your stay was pleasant, thank you for your opinion, it is very important to us.
by A verified traveler
Posted 5 Nov 2024
Fabulous location! Excellent customer service. Overall I had a great experience.
Comment from Hotel Management
6 Nov 2024 by Ivonne Robles , Hotel Management
Thank you very much for your opinion, it is very important for us.
by A verified traveler
Posted 1 Nov 2024
Very clean,
Comment from Hotel Management
1 Nov 2024 by Ivonne Robles, Hotel Management
Thank you for choosing Hotel Luca, your comment is very important to us.
by A verified traveler from Los Angeles
Posted 23 Oct 2024
Wonderful location. Easy Uber rides to all the local sites and tons of amazing restaurants within walking distance. The hotel is quasi-wheelchair friendly (steep ramp to enter the lobby) but the rooftop terrace (where the included breakfast is served) only accessible via a staircase.
Comment from Hotel Management
23 Oct 2024 by Front Desk , Hotel Management
Dear guest, Thank you very much for your visit. We appreciate your comments and we will work to continue improving. We look forward to seeing you again.
