Ratings based on 964 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Christian C., Hotel Management
Estimada Srita. Jacinta,Gracias por su visita y por su tiempo para regalarnos su valiosa evaluación.Esperamos poder recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 18 Dec 2024
Nice place to stay.
Comment from Hotel Management
18 Dec 2024 by Christian C., Hotel Management
Dear Rosa,It's great to know you loved your stay.Thanks for letting us know!Looking forward to welcoming you soon.Regards,
by A verified traveler from Round Rock
Posted 10 Dec 2024
Excellent hotel, easy access to transportation and easy to get to Reforma,a lot of choices for breakfast, lunch and dinner.
Comment from Hotel Management
10 Dec 2024 by Christian C., Hotel Management
Estimado Julio,Gracias por su visita y gracias por su valiosa reseña sobre su estancia con nosotros.Es un gusto saber que su estancia fue agradable y esperamos tener el gusto de recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Christian C., Hotel Management
Apreciable chela,Gracias por su visita y por dejarnos saber que su visita superó sus expectativas.Esperamos poder recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 4 Dec 2024
It's nice hotel, very well located, near shopping district. Elevators are quite crowded and when I went to check in at lobby there was a huge queue. Other than that, it was a good experience.
Comment from Hotel Management
5 Dec 2024 by Christian C., Hotel Management
Dear Gerardo,Thank you so much for your valuable feedback. We are training our staff in order to check in or check out our guests with more efficiency.Also, in a few days our new elevator will be working.We are sorry for not getting a great stay for you due to this inconvenience and we hope you may accept our sincere apologies.Looking forward to welcoming you soon.Regards,
by A verified traveler from Salt Lake City
Posted 3 Dec 2024
Exelent attention
Comment from Hotel Management
4 Dec 2024 by Christian C., Hotel Management
Dear Jesus,Thank you so much for letting us be your home away from home.Looking forward to welcoming you soon.Regards,
by A verified traveler
Posted 30 Nov 2024
The room was clean and broad. Staff members were kind.
Comment from Hotel Management
30 Nov 2024 by Christian C., Hotel Management
Dear MARI,Thank you so much for sharing your valuable comments about your stay, it's just great to know you loved the warmth and hospitality of our team.Looking forward to welcoming you soon.Regards,
by A verified traveler
Posted 23 Nov 2024
I woke up in the middle of the night, and something bit me in the leg It was a good thing I had to bets, so I switched bed and tried to sleep.
Comment from Hotel Management
23 Nov 2024 by Christian C., Hotel Management
Estimado Carlos,Muchas gracias por su importante retroalimentación y lamentamos que no haya podido descansar. Hemos revisado en conjunto con nuestro proveedor de fumigación la habitación y las anexas para asegurar que no haya ningún riesgo.Esperamos poder recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Christian C., Hotel Management
Estimado Marcos,Lamentamos que su estancia no haya sido de su total agrado y le ofrecemos una sincera disculpa, a su vez que refrendamos con usted nuestro compromiso por la generación de experiencias memorables.Esperamos tener oportunidad de recibirle muy pronto nuevamente.Cordialmente,
by A verified traveler
Posted 19 Nov 2024
They don’t got my room’s ready and I have to stay 2 days in other hotel of low quality really bad experience!!!
Comment from Hotel Management
19 Nov 2024 by Christian C., Hotel Management
Estimado José Alfredo,Lamentamos esta situación y le ofrecmos una sincera disculpa. Estamos trabajando para asegurar que este tipo de situaciones no se repita. Esperamos pueda aceptar nuestras más sinceras disculpas.Cordialmente,
