Ratings based on 48 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Had a really great time in this property. It is well-decorated/designed, the staff is very welcoming, kind, and helpful. The neighborhood is very quaint and cute and the mall nearby is helpful in case you need anything. The cafe next door is very charming! Would highly recommend!
by A verified traveler
Posted 13 Aug 2024 on Hotels
La habitación es cómoda y el sitio está bien ubicado, cuenta con varios medios de transporte público cercanos y establecimientos de comida
by A verified traveler
Very difficult to find the place
Posted 13 May 2024 on HotelsThey have no way to communicate before arriving. I had a very difficult time finding the place.
by A verified traveler
I won't repeat this experience again.
Posted 11 May 2024 on HotelsWhen I tried to locate the place I had a hard time. The picture of the facade of Coyotito Beds is not the one that appears on Hotels.com
I tried to call the phone number they emailed me with the confirmation of the reservation but my call was automatically sent to a voicemail. I was almost out of hope when I saw a patron that was entering the place. I won't repeat the experience.
by A verified traveler
Posted 3 Mar 2020
It was fine. They were flexible with my needs.
The big issue was they had a 10 silence rule.
My first night people laughed and yelled unto about 12:30 a.m.
Other than that - it was okay.
I would go back there again.
Comment from Hotel Management
5 Mar 2020 by Capital O Suites Portal San Angel, Hotel Management
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.
by A verified traveler from Boston
Posted 27 Feb 2020
I loved how colorful it was and the unique set up of the hotel but I didn't having a room on the first floor by the front door. It was very hard to sleep at night due to people coming and going and some guests were quite loud. My bed was also slightly uncomfortable compared to my daughter's bed within the same room.
Comment from Hotel Management
5 Mar 2020 by Capital O Suites Portal San Angel, Hotel Management
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.
by A verified traveler
value-for-money
Posted 15 Jan 2020 on HotelsGood value-for-money. Seperate entrance to the room, which was nice. My room was not as charming as on the pictures, but it was fine as a place to stay at night.
Comment from Hotel Management
15 Jan 2020 by Capital O Suites Portal San Angel, Hotel Management
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!
by A verified traveler
Posted 2 Sep 2019 on Orbitz
A deposit of $50 dollars or $1000.00 pesos is required but it is possible that YOU WILL GET IT BACK! ! Don’t give them cash because they will give you the run around ! In other words you might never get it back! If you insist they will become rude ! I they are willing to take your deposit how can you trust them to stay there???
by A verified traveler
Posted 14 Jul 2019
Our family enjoyed the layout and decor of the suite. Great hospitality by the staff.
Comment from Hotel Management
17 Jul 2019 by Luis Quintal - Gerente Comercial, Hotel Management
Muchas gracias por sus comentarios, día con día nos esforzamos por mejorar y comentarios como los de ustedes nos motivan a continuar.
Esperamos que su estancia fuera maravillosa y los esperamos pronto para poder ofrecerles nuevamente todos nuestros servicios de calidad.
by A verified traveler
Posted 2 Jun 2019
Unique deco. Central , Friendly.
Hot rooms, would be useful to have a fan
Comment from Hotel Management
5 Jun 2019 by Luis Quintal, Hotel Management
Agradecemos sus comentarios y estamos trabajado todos los días para continuar mejorando nuestros servicios.
Agregaremos una forma de mantener los cuartos más frescos en estás épocas de calor y siempre estamos al pendiente de cualquier cosa que puedan necesitar
