Ratings based on 16 Verified Reviews
5.0 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Casa9 in Condesa is an exquisite boutique hotel, with great ambiance and all the comfort you could ask for, but most of all its staff is extraordinarily helpful and accommodating all our last minute requests. Roberto is a super host and manager. Without him we would not have had the unique and unforgettable experiences during this very busy season and he went out of his way to provide us with the best Day of the Dead experience one could dream. We are deeply grateful to him and the entire kind staff.
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 2 Jun 2024
We had a really lovely time, all restaurants and bars are really closeby, walking distance. The breakfast area - cocktail lounge is absolutely stunning! A secret paradise behind a very old colonial facade!
by A verified traveler
Posted 21 May 2024
We had a very nice stay at Casa 9. It is a beautiful and clean property. The staff was very friendly and responsive. The location is very good as well, near some excellent restaurant options. I would have given perfect scores but the “virtual” 24/7 concierge was not very responsive to us. I have only seen positive feedback on the concierge service in other reviews so we may have caught him during a bad time. Overall, it was a great stay and I would highly recommend Casa 9.
by A verified traveler
Posted 13 Jan 2024
by A verified traveler
Posted 9 Dec 2023
Thoroughly enjoyed our stay at this boutique hotel/B&B. We enjoyed the privacy of our room and expansive patio. Beautiful décor and the location was easy walking distance to many attractions. Great breakfast as well!
by A verified traveler
Posted 7 Nov 2023
Overall we enjoyed our stay at Casa 9. We felt well taken care of and there was a 24/7 virtual concierge via Whatsapp which was comforting to know even if we didn't really take advantage. However there are a number of things I think they should consider upgrading (mainly within the rooms themselves) given the higher price point. I would be happy to run through the list with someone from the property if they wanted to reach out.
Comment from Hotel Management
8 Nov 2023 by Review, Hotel Management
Dear Katherine,We are sorry we didn't meet your expectations. We always strive for the best service and for our guests to have a unique experience. We will do our best to ensure all our guest's expectations are met, and we take you seriously your review which will help us in our mission.
by A verified traveler
Gem in Condessa
Posted 1 Oct 2023 on HotelsWe had an absolutely amazing stay. Roberto was fantastic and made sure everything was top notch!
by A verified traveler
Posted 26 Jun 2023
by A verified traveler
Posted 1 May 2023
Loved everything about our stay at Casa 9. It was beautiful
