Ratings based on 2,313 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Everything was excellent from ambiance at the hotel to food in restaurants and service, very happy. :)
by A verified traveler
Posted 1 Jan 2025
I understand that booking a reservation through Expedia and similar sites often results in getting older or less renovated rooms. However, in our case with room 4516, we encountered a couple of issues: the door didn’t close properly and required extra effort, and we also had trouble connecting to the Wi-Fi. Aside from that, our stay was great :)
Comment from Hotel Management
1 Jan 2025 by Managing Director, Hotel Management
Dear Sofia,Thank you in advance for your review.We all apologize.I hope to be your host again soon.Best regards.Stefano KirnbauerManaging Director
by A verified traveler
Posted 31 Dec 2024
We loved our stay.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Ana, is been a pleasure to have you as a guest in this your home.Thank you for your comments.I look forward to having the pleasure of hosting you again.Receive a greeting.Stefano KirnbauerManaging Director
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Director General Hotel camino Real Polanco, Hotel Management
Estimado Marco,Muchas gracias por haber tomado de su tiempo para compartirnos sus comentarios en relación a su última visita en nuestro hotel. Esperamos verlo pronto de regreso. Saludos cordiales.
by A verified traveler
Posted 30 Dec 2024
Our stay was a short one due to a flight delays!
Comment from Hotel Management
31 Dec 2024 by Managing Director, Hotel Management
Thank you so much for taking the time to write us a beautiful review! We appreciate your feedback and hope to see you again soon!Stefano KirnbauerGeneral Manager
by A verified traveler
Posted 27 Dec 2024
Great stay.
Comment from Hotel Management
31 Dec 2024 by Director General Hotel camino Real Polanco, Hotel Management
Dera Luis,Thank you so much for taking the time to write us a beautiful review! We appreciate your feedback and hope to see you again soon!Stefano KirnbauerGeneral Manager
by A verified traveler from Bethesda
Posted 26 Dec 2024
Good relation quality price
Comment from Hotel Management
31 Dec 2024 by Stefano Director General, Hotel Management
Oscar,Thank you so much for taking the time to write us a beautiful review! We appreciate your feedback and hope to see you again soon!Stefano KirnbauerGeneral Manager
by A verified traveler
Posted 26 Dec 2024
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Comment from Hotel Management
31 Dec 2024 by Managing Director, Hotel Management
Dear Dean, good morning. Thank you for your kind review. We are glad that we were able to meet your expectations. Best regards. Stefano Kirnbauer
by A verified traveler from Toronto
Posted 25 Dec 2024
Excellent stay. Nice property. Friendly staff
Comment from Hotel Management
31 Dec 2024 by Managing Director, Hotel Management
Dear Azad, good morning. Thank you for your kind review. We are glad that we were able to meet your expectations. Best regards. Stefano Kirnbauer
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Managing Director, Hotel Management
Dear Brian,Thank you very much for this fantastic review related to our hotel and its services.We hope to have the pleasure of receiving it again in the near future,Best regards.Stefano Kirnbauer
