Ratings based on 531 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Center City walk 2min.
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler from Dayton
Posted 2 Jan 2024 on Orbitz
Very nice Staff and area
by A verified traveler
Posted 8 Oct 2023
Booked a room with VIP Platinum status, got a room in which you enter through bathroom (literally, door opens to a sink, shower is on the right from the door). Bed is so small that my spouse and me could barely fit. There is no closet, just a bar with hangers behind the tv (!?)
Very unVIP experience.
Amazing location for shopping in Metzingen though.
by A verified traveler
Posted 11 Mar 2023 on Hotels
by A verified traveler
Posted 27 Feb 2023
by A verified traveler
no frills accommodations
Posted 15 Feb 2023 on HotelsChecked in on Sunday, no restaurant or food or beverage service available. Did online check in but still had to go through check in procedure upon arrival. Rooms are very small, nothing special, view at wall to another building.
by A verified traveler
Posted 28 Dec 2022
Warning!!! Please read the check in policy of this property. Expedia will let you book the property and if you are checking in after business hours you will not be able to check in. There will be no one staffing the Hotel after business hours. Hotel will not refund your stay. The customer service after our experience was also a great disappointment. Not recommended for last minute bookings.
Comment from Hotel Management
16 Feb 2023 by Julia Triller, Hotel Management
I am very sorry with the experience you had with our check-in process. As we explained in both our email to you and by the clear information with our 'after-hours' Check-In process on our Homepage and coupled with the security telephone number which you could have called we feel that this should be more than adequate to gain entry to the hotel and we rarely have any issues with this process.Once you contacted us, and after our discussion, we agreed and offered you a voucher for the night you missed which you said you would collect from Reception but failed to pick it up.It is a pity and unfortunate that you initially contacted Expedia rather than contacting us first as we would always endeavour to rectify any issues immediately and efficiently and as you will appreciate, we should be given the chance to do so.
by A verified traveler
Posted 16 Oct 2022 on Hotels
by A verified traveler from Tigard
Posted 16 Aug 2022
