Ratings based on 570 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 23 Sep 2024
Everything was excellent except there were no USB ports to charge things
by A verified traveler
Posted 6 Sep 2024
The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from
Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.
Comment from Hotel Management
14 Sep 2024 by Pierre CUNAT - Front office manager, Hotel Management
Dear Shirley,Thank you for sharing your feedback about your stay at MGallery La Citadelle Metz. We’re delighted to hear that our receptionist was helpful and that you found our location convenient for exploring the town.We apologize for the inconvenience you experienced with parking. We understand how challenging it can be, especially after a long drive. We are currently exploring options to improve our parking arrangements and will consider the possibility of advance reservations in the future.We look forward to welcoming you back and hope you’ll have the opportunity to enjoy more of Metz on your next visit.Best regards,
by A verified traveler
Posted 22 Aug 2024
Very smart. Lovely
Comment from Hotel Management
23 Aug 2024 by The Citadelle Team, Hotel Management
Hello Stuart,Thank you very much for your kind words! We're delighted that you enjoyed your experience.Best regards,
by A verified traveler
Posted 19 Aug 2024
Excellent food in the evening. Very poor service at breakfast with no-one explaining the system. We were offered coffee as we sat diem for breakfast but after 20 mins still none had appeared. The car park is not secure. Two sets of guests in the night we were there had items stolen from their cars.
Be aware if you have heavy luggage that there are two short flights of steps to reception and the small lift for wheelchairs was broken,
Altogether not good value for money.
Comment from Hotel Management
20 Aug 2024 by The Citadelle Team, Hotel Management
Dear Martin,Thank you for taking the time to share your feedback. We're glad you enjoyed the food in the evening, but we are truly sorry to hear about the issues you experienced during your stay.Regarding the parking, as it is not enclosed, we always advise our guests to securely lock their vehicles and not to leave valuables inside.Concerning the lift for wheelchairs, we sincerely apologize for the inconvenience. Our technician is awaiting the delivery of a part to complete the repairs. We understand how frustrating this must have been and are truly sorry for the disruption it caused.We appreciate your comments and will work hard to improve our services.Best regards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
The breakfast including service was worse than last stay
Comment from Hotel Management
20 Aug 2024 by The Citadelle Team, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that your recent breakfast experience did not meet your expectations compared to your last stay. Your comments are important to us, and we will work on improving both the quality of our breakfast and the service. We hope to have the opportunity to provide you with a better experience on your next visit.Best regards,
by A verified traveler
Fantastic place to stay
Posted 16 Aug 2024 on HotelsGreat stay at this beautiful hotel. Room was huge and had gorgeous views over a green space. Parking was additional but very handy and safe. Breakfast was fabulous with plenty of choice. We ate in the restaurant for both nights of our stay and enjoyed the food and service
Comment from Hotel Management
20 Aug 2024 by The Citadelle Team, Hotel Management
Dear Sharon,Thank you for your wonderful review! We're delighted that you enjoyed your stay at our hotel, from the spacious room with lovely views to the convenient and secure parking. It's great to hear that you had a fabulous breakfast experience and enjoyed dining with us during your stay. We hope to welcome you back for another memorable visit soon!Best regards,
by A verified traveler
Posted 15 Aug 2024
Easy to get and parking. Staff were very friendly
Comment from Hotel Management
20 Aug 2024 by The Citadelle Team, Hotel Management
Dear Mark,Thank you for your kind words! We’re glad to hear that you found our hotel easily accessible and appreciated the parking facilities. It’s also wonderful to know that our staff made a positive impression on you. We look forward to welcoming you back on your next visit to Metz.Best regards,
by A verified traveler
Posted 9 Aug 2024
we didn't find any international tv canals, tf2 and tf3 chaotically reported on the olympic games. nothing the hotel is responible for. but expensive hotels should offer more (international) canals, we think
Comment from Hotel Management
20 Aug 2024 by The Citadelle Team, Hotel Management
Dear Ludovicus,Thank you so much for your feedback following your stay at MGallery La Citadelle Metz! We look forward to welcoming you back and making your next visit just as special and memorable.With our warmest regards,
by A verified traveler
Posted 1 Aug 2024
Excellent location and superb service.
Comment from Hotel Management
7 Aug 2024 by The Citadelle Team, Hotel Management
Hello Gordon,Thank you for your kind words! We’re thrilled to hear that you enjoyed our excellent location and superb service.We look forward to welcoming you back on your next visit.Best regards,
