Ratings based on 582 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The rooms are small but worked for us. We did miss having a mini fridge in the room. I know there is not a lot of room but under the desk would work perfectly. The staff overall was good but we did not get a welcoming feeling. Our biggest disappointment was the lack of communication about the restaurant hours. We came down one evening to see if they could seat us and we were told it was closed to the public for a private group. We saw no signs and had stopped in earlier asking to see a menu. A little information about the closure would have been nice.
Comment from Hotel Management
26 Nov 2024 by The reception team, Hotel Management
Dear Mr. & Mrs. Halverson,Thank you for sharing your feedback regarding your recent stay with us. We truly value your comments as they help us improve the experience for all our guests.We’re glad to hear that the room worked for you, although we understand your point about the lack of a mini fridge. Your suggestion to place it under the desk is a practical idea, and we will certainly consider it as we evaluate updates to our amenities.We deeply regret that you didn’t feel a welcoming atmosphere from our team—this is far from the experience we strive to provide. We’ll use your feedback as an opportunity to reinforce our training and ensure every guest feels valued from the moment they arrive.Additionally, we apologize for the lack of communication regarding the restaurant’s closure for a private event. We understand how frustrating this must have been, especially after taking the time to inquire about the menu earlier in the day. Your comments highlight an important area for improvement, and we’ll work to ensure clearer communication about changes in operating hours in the future.Thank you again for taking the time to share your thoughts. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience.Kind regards,
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by The reception team, Hotel Management
Hello,Thank you for your very nice comment.The whole team is delighted that your stay was spent in accordance with your expectations.Regards,
by A verified traveler from Marietta
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by L'équipe de réception, Hotel Management
Bonjour, Merci pour votre très sympathique commentaire. Toute l'équipe est ravie que votre séjour se soit déroulé conformément à vos attentes. Cordialement,
by A verified traveler
Posted 21 Sep 2024
Shower was small
Comment from Hotel Management
25 Sep 2024 by L'équipe de réception, Hotel Management
Bonjour, Merci pour votre très sympathique notation. Toute l'équipe est ravie que votre séjour se soit déroulé conformément à vos attentes. Cordialement,
by A verified traveler
Posted 16 Sep 2024
The hotel is conveniently located in proximity to the main attractions.
Comment from Hotel Management
17 Sep 2024 by The reception team, Hotel Management
Hello,Thank you for your very nice comment.The whole team is delighted that your stay was spent in accordance with your expectations.Regards,
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by L'équipe de réception, Hotel Management
Bonjour, Merci pour votre très sympathique notation. Toute l'équipe est ravie que votre séjour se soit déroulé conformément à vos attentes. Cordialement,
by A verified traveler
Posted 20 Aug 2024 on Hotels
Amazing stay with super helpful staff, specifically Pierre! I had to leave my bags to get them shipped and they were so accommodating and kind. Great breakfast and perfect location, walkable from the train station.
Comment from Hotel Management
25 Aug 2024 by Anthony, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you had an amazing stay and that our staff, especially Pierre, made a positive impact on your experience. It's great to know that you enjoyed the breakfast and found our location convenient, especially being walkable from the train station. We hope to welcome you back soon!
by A verified traveler
Great location
Posted 17 Aug 2024 on HotelsExcellent location for us, short walk to the sights, bars and restaurants. The hotel was easy to find and there's a subsidised car park close to the hotel. Room was small and basic, clean, modern, comfy bed, quiet, fine for a short stay. Friendly bilingual staff. Nice breakfast. We would stay there again.
Comment from Hotel Management
25 Aug 2024 by Anthony, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our excellent location, the convenience of nearby attractions, and our close proximity to a subsidized car park. It's great to know that you found the room clean, modern, and comfortable for your short stay. We're also glad our friendly bilingual staff and breakfast made a positive impression. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 Aug 2024
Would stay again
Comment from Hotel Management
14 Aug 2024 by The reception team, Hotel Management
Hello,Thank you for your very nice comment.The whole team is delighted that your stay was spent in accordance with your expectations.Regards,
by A verified traveler
Posted 11 Aug 2024
Great location and very nice staff, really worth the value!
Comment from Hotel Management
13 Aug 2024 by The reception team, Hotel Management
Hello,Thank you for your very nice comment.The whole team is delighted that your stay was spent in accordance with your expectations.Regards,
