Ratings based on 459 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
All the staff were polite and seemed to make an effort
Excellent value for money
Thank you
Comment from Hotel Management
21 Oct 2024 by Your team from the Wyndham Garden Düsseldorf Mettm, Hotel Management
Dear Michael, Thank you very much for this kind review of your recent stay.We are thrilled to hear that your stay with us was so satisfactory.We are delighted that you enjoyed our attentive staff, found our accommodations to be of great value, and appreciated the cleanliness of your room and the overall condition of our hotel. Our team takes great pride in providing exceptional service, and it is wonderful to know that these efforts have resonated with you.We look forward to seeing you again soon.Best regards,Your team from the Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 28 Jun 2024
Really nice place, thanks
Comment from Hotel Management
1 Jul 2024 by Wyndham Garden Düsseldorf Mettmann, Hotel Management
Dear Lisa,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Wyndham Garden Düsseldorf Mettmann
by A verified traveler from Mecca
Posted 25 Jun 2024
No AC, all is good
Comment from Hotel Management
26 Jun 2024 by Your team, Hotel Management
Dear Abdulrahman, Thank you for taking the time to review your stay.We are delighted that you appreciated the cleanliness of our rooms and the condition of our hotel. It is always rewarding to know that our guests enjoy the high standards we strive to maintain.However, we are sorry that the lack of air conditioning did not meet your comfort expectations. For future stays, please note that we have extra fans available at reception to help alleviate any discomfort from the warmth.Finally, we are pleased that you found our service to be excellent and that the amenities in your room contributed positively to your experience. Our team works diligently to ensure every guest feels well taken care of and comfortable during their stay.We are looking forward to welcoming you again. All the best!Your team from the Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 18 Nov 2023
Comment from Hotel Management
19 Nov 2023 by Your team of Wyndham Garden Düsseldorf Mettmann, Hotel Management
Dear Ward.We thank you for taking the time to provide us with your feedback.We regret that your time with us did not meet all your expectations and we would be interested in knowing what we could have improved.We hope we will have the opportunity to see you again in the future. Best regards,Your team of Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by Garden Düsseldorf Mettmann, Hotel Management
Sehr geehrte Jelena, wir freuen uns, dass Sie wieder gut zu Hause angekommen sind und sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hause zu bewerten. Wir freuen uns darauf, Sie bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen Ihr Team vom Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 7 Jan 2023
Good Location. Safe
Comment from Hotel Management
12 Jan 2023 by Tuna Tambak, Hotel Management
Dear Gabriel,Thank you for your review.We look forward to seeing you again and wish you health and success in 2023
by A verified traveler
Posted 12 Dec 2022
The room is small like Ibis hotel room and it doesn't have any amenities like hotpot (kettle), coffee making stuff or tea bag and cups or glasses, etc. The breakfast in the morning has nothing to rave about and the coffee tastes horrible. The hotel interior looks very dark and tired. There is a spider in the restroom crawling at the corner of the ceiling above the mirror
Comment from Hotel Management
17 Dec 2022 by Tambak, Hotel Management
I apologize for the poor service and cleanliness you experienced during your stay. We take great pride in providing excellent customer service, and I am sorry that we did not meet your expectations on this occasion. Please accept my sincere apologies. Thank you again for bringing this matter to our attention – we will use it as an opportunity to improve our services going forward.
by A verified traveler
Posted 22 Nov 2019 on Hotels
First time to stay here, it's right on the edge of Mettmann coming in from Dusseldorf. It's showing its age but the two nights here were quite all right. The breakfast was decent and the service personnel at the restaurant was friendly. There are also two supermarkets within 5 min walk.
Comment from Hotel Management
15 Jan 2020 by Wyndham Garden Mettmann - Rezeption, Hotel Management
Dear Guest,
thank you very much for your friendly feedback - we really do appreciate it a lot! Please be our guest again soon, it will be our pleasure to welcome you!
Best regards, your Team from Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 24 Oct 2019 on Hotels
Older hotel that could use some updating. Carpet is a little dirty. Very 1980s. Nice service. I’m sure if I wasn’t here for a trade show, rates wouldn’t have been outrageous. Pretty far from the convention center so staying here will not save you money. Very nice staff.
Comment from Hotel Management
1 Nov 2019 by Tambak, Hotel Management
Dear Guest,
thank you very much for taking the time to share your experience in Mettmann, we are glad you spent an enjoyable time and that our team was able to provide the great service we aim for. Thank you for your comment regarding our staff - we really do appreciate it a lot!
We refurbished the hotel already partially. For example one floor is already renovated and in every room there are new flat TV screens. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements.
Best regards, your Team from Wyndham Garden Düsseldorf Mettmann
by A verified traveler
Posted 2 Feb 2019
