Ratings based on 451 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager, Hotel Management
Dear Lowell,We’re very sorry to hear that your experience didn’t meet expectations. Your feedback is important to us, and we truly regret that we weren’t able to provide the level of comfort and service you were hoping for. If there are specific issues you encounter, please feel free to share them so we can work to improve. We value your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Hotel Manager, Hotel Management
Dear Larry,Thank you for your 4-star rating! We’re glad you enjoyed your stay and appreciate you taking the time to share your feedback. If there’s anything we can do to make your next visit a 5-star experience, we’d love to hear your suggestions. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
Doors slamming all through the night, halls unswept, outer doors completely unlocked/open at all times
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Dale,Thank you for sharing your concerns. We are sorry to hear that noise and security issues impacted your stay. Please be assured that we are addressing these matters to ensure a more peaceful and secure environment for all guests. We appreciate your feedback and hope you’ll consider staying with us again for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
Very nice
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear Dustin,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear william,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Bs
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Erika,Thanks for your feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
My room had a musty smell. The pillows and bed was great.
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Kathy,Thank you for sharing your feedback. We're glad to hear you found the pillows and bed comfortable, but we apologize for the musty smell in your room. We will have our housekeeping team investigate this issue to ensure our rooms meet the highest cleanliness standards. Your comfort is important to us, and we appreciate your input in helping us improve. We hope to welcome you back for an even better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
The only problem was a musty smell in room. I just used air refresher. Otherwise everything was great.
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Patty,Thank you for your feedback! We're glad to hear you enjoyed your stay overall. We apologize for the musty smell in your room and appreciate your resourcefulness in using an air freshener. We'll investigate this issue to ensure a fresher environment for our guests. Thank you for your understanding, and we hope to see you again soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Sep 2024 on Hotels
This hotel is in disrepair. The bathroom was filthy and there was mold everywhere and the shower drain did not stay open and drain properly unless the lever was held constantly. I will NEVER stay here again!!!
Comment from Hotel Management
11 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We are truly sorry to hear about your experience. It's unacceptable for our facilities to be in disrepair, and the issues you encountered with the bathroom and shower are concerning. Your feedback is invaluable, and we will address these problems immediately to ensure they don't happen again. I understand your frustration and sincerely apologize for the inconvenience. We hope you might reconsider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
Terrible cigarette smell!!
Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Braxton,We apologize for the unpleasant cigarette smell you experienced during your stay. This is not the standard we aim to provide, and we understand how disappointing it can be. Your feedback is important, and we will address this issue with our team to ensure our rooms are fresh and comfortable for all guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
