Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
All is good
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Henry,We are delighted to hear that you had a positive experience during your stay. If you have any further feedback or if there is anything we can improve on, please do not hesitate to reach out to us.
by A verified traveler
Posted 26 Nov 2024
Nice breakfast.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Elizabeth, Thank you for sharing your review and for giving us a perfect score! It is wonderful to hear that you enjoyed our breakfast, as we strive to provide a delightful start to the day for our guests. We hope to have the pleasure of welcoming you back to Holiday Inn Express Metropolis for another great experience in the future.General Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Shellie, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Holiday Inn Express Metropolis! General Manager
by A verified traveler
Posted 4 Nov 2024
I liked that it was right off the highway. Easy in and out. The staff was friendly and helpful.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Lana, Thank you for your fantastic review! It is wonderful to hear that our convenient location made travel easy for you and that you enjoyed the friendly and helpful service from our team. We look forward to the chance to welcome you back to Holiday Inn Express Metropolis in the future for another seamless experience.General Manager
by A verified traveler
Posted 3 Nov 2024
It was very nice
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Marquetta, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and had a pleasant experience. Your feedback truly means a lot to us, and it motivates us to continue offering the best for our guests. We look forward to welcoming you back to Holiday Inn Express Metropolis in the future for another great stay.General Manager
by A verified traveler
Posted 3 Nov 2024
Pool had lots of chemicals and bad echo when the kids were playing. Breakfast was good lots to choose from.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Mary, Thank you for sharing your experience with us. We are glad to hear that you liked the breakfast we offered. However, we apologize for the inconvenience you had in the pool. Your feedback will be shared with our team. We look forward to welcoming you and your family back for another enjoyable stay.General Manager
by A verified traveler
Posted 23 Oct 2024
Convenient, reasonably priced. Clean and safe.
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Alex, Thank you for sharing your feedback on Holiday Inn Express Metropolis! We are glad to hear that you found the location convenient and also appreciated the cleanliness and safety we aim to provide. It is always rewarding to know when guests enjoy these aspects of their stay. We hope to welcome you back in the future for another great visit!General Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Management, Hotel Management
Dear Juan, It was a pleasure having you as our guest at Holiday Inn Express Metropolis. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.General Manager
by A verified traveler
Posted 11 Oct 2024
We liked the staff from chexkin to breakfaat to cleaning crew. The breakfast was fine..room clean and bed very comfortable. We stayed in room 321 and seriously not sure how this building was inspected and found safe. Dips in the floor in bedroom and bathroom. Weirdest thing. Never encountered this before in a hotel. .
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Deborah,We're pleased to hear you enjoyed the service and comfort during your stay. Your feedback on the room condition is valuable and will be shared with our team for consideration. Ensuring a safe and enjoyable experience for all guests is our top priority. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 Oct 2024
Clean and comfortable room with friendly staff
Comment from Hotel Management
8 Oct 2024 by Management, Hotel Management
Dear Sandra, It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing Holiday Inn Express Metropolis, and we look forward to welcoming you back soon!General Manager
