Ratings based on 1,847 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Esmeralda, thank you for taking the time to leave a rating. We appreciate your support and hope to welcome you back soon.
by A verified traveler
Posted 23 Nov 2024
Great stay and won some money. So it was a great weekend. We would stay there again.
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Michael, thank you so much for the 5-star review. We’re thrilled to know you had a great weekend with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Angela, thank you for your excellent rating! We appreciate your support and hope to welcome you back soon for another great experience.
by A verified traveler
Posted 20 Nov 2024
We were tired from driving all day and decided to stop here. Very friendly, and courteous staff on arrival. Had dinner at Kathrines Steak House. We were their last table and our server Ruben and his support staff were great!! Thank you and we will be back again soon!!!!
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Lapriel, thank you so much for your kind words! We are thrilled to hear that our team made you feel welcome after a long day of driving. It’s wonderful to know you enjoyed your dinner at Katherine’s Steakhouse and that Ruben and the rest of the staff provided excellent service. We’ll be sure to pass along your compliments. We look forward to welcoming you back soon! Safe travels!
by A verified traveler from Las Vegas
Posted 19 Nov 2024
Great time
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
David, thank you so much for the 5-star review. We’re thrilled to know you had a great experience with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Nathan, thank you for taking the time to leave your rating. Customer satisfaction is our top priority, and we regret that we didn't meet your expectations this time. Please reach out to us directly so we can address your concerns and make things right. We value your business and hope to have the opportunity to welcome you back in the future for a better stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
David, thank you for taking the time to leave a rating. We value all feedback, as it helps us improve our services and guest experiences. We would love to learn more about your stay and how we can make it better next time. Please feel free to reach out to us directly with any comments or suggestions you may have.
by A verified traveler
Posted 18 Nov 2024
My last 3 stays I have been assigned a room down a very long hallway. It's only useful in providing steps for my long day.
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Dwight, thank you for sharing your feedback. We sincerely apologize for the inconvenience of being assigned a room down the hallway during your last few stays. We understand how exhausting it can be after a long day.Please feel free to reach out to directly us ahead of your next visit to request something closer to the elevators. We appreciate your patience and look forward to welcoming you again.
by A verified traveler from fontana
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Patricia, thank you for your excellent rating! We're happy to know that you had a great experience with us. Your feedback means a lot to our team, and we look forward to welcoming you back again soon for another great visit.
by A verified traveler
Posted 17 Nov 2024
The rooms are very dated. It’s a casino and if you don’t mind smelling like an ash tray, stay here. They placed us on level 0 (below casino) it was awful and stunk so bad is cigarettes. The gym is also located there. I packed for workouts I couldn’t do there. Ugh. I will say, I called front desk they were accommodating to move us to another floor. They even sent a bell boy to help. I’m thankful for that which is why I scored higher. However, I would not stay there again. It got the job done, and the rate was reasonable but.. it comes at a cost.. 2nd hand motel
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Shelly, thank you for sharing your feedback about your recent stay with us. While we’re glad to hear that our front desk team was accommodating and able to assist you with a room change, we’re truly sorry that your initial experience fell short of expectations. We sincerely apologize for the issues you encountered. Providing a comfortable and pleasant environment for all our guests is our top priority, and it’s clear we have room for improvement. We’re actively working on updating our facilities and about to open our new poolside gym next month! Your feedback is extremely valuable and will be shared with our management team.Thank you again for bringing these concerns to our attention. We hope you might consider giving us another chance in the future to provide you with the stay you deserve.
