Ratings based on 979 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Estimado Pericles, buen día. Agradecemos mucho el habernos escogido en su reciente visita a Tijuana, gracias por su valoración de servicio. Estamos felices de que haya tenido una placentera estancia, el que haya disfrutado nuestras instalaciones y servicios. Esperamos verle pronto de regreso. Saludos cordiales,
by A verified traveler
Posted 20 Nov 2024
Super clean and comfortable. The bed was so comfortable. We always use this hotel went returning from a trip from south Mexico
Comment from Hotel Management
20 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Dear Lorena, good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards,
by A verified traveler
Posted 18 Nov 2024
The hotel is quite clean and comfortable. It meets its value for the price.
Comment from Hotel Management
19 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Dear Francis, good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards,
by A verified traveler
Posted 14 Nov 2024
Uno de los hoteles preferidos en Tijuana . Muy limpio cómodo y seguro.
Comment from Hotel Management
14 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General , Hotel Management
Estimado Ignacio, buenas tardes. Le agradecemos el habernos escogido para hospedarse con nosotros en su reciente visita a Tijuana.Sabemos que cuenta con una amplia variedad de opciones, ha sido un honor el atenderle. Valoramos sus comentarios, ya que nos permiten medir nuestra labor como equipo de trabajo enfocados en su satisfacción, gracias por tomarse el tiempo de compartirlos. Estamos felices de que haya tenido una placentera estancia, que disfruto nuestras instalaciones y servicios. Lo esperamos pronto de regreso!Saludos cordiales.
by A verified traveler
Posted 11 Nov 2024
I loved it
Comment from Hotel Management
11 Nov 2024 by Bertha Quiñonez-Arriola, General Manager, Hotel Management
Dear Monica, good morning. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon!Kind regards,
by A verified traveler
Posted 10 Nov 2024
It was quiet and easy parking...
Comment from Hotel Management
11 Nov 2024 by Bertha Quiñonez-Arriola, General Manager, Hotel Management
Dear Rosaelia, good morning. We are so honored that you decided to stay with us.Thank you for taking the time to tell us about your experience at Avid Tijuana Otay. Please know that your feedback is extremely valuable to us. We use comments, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Avid, and if I can be of assistance to you, please contact me directly.Kind regards.
by A verified traveler
Posted 9 Nov 2024
this was one of our favourite ever hotel experiences! It was totally seamless excellent in interfaces with the television and our media devices. Great breakfast for grab and go. The shuttle to the airport was fantastic and helped us load our bags and got us there efficiently. We really couldn’t say more about the spot and our comfort in the room was next level.
Comment from Hotel Management
9 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Dear Amye, good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Estimado Kevin, buen día. Agradecemos mucho el habernos escogido en su reciente visita a Tijuana, gracias por su valoración de servicio. Estamos felices de que haya tenido una placentera estancia, el que haya disfrutado nuestras instalaciones y servicios. Esperamos verle pronto de regreso. Saludos cordiales,
by A verified traveler
Posted 6 Nov 2024
Nice and clean I would stay here again.
Comment from Hotel Management
7 Nov 2024 by Bertha Quiñonez-Arriola, Gerente General, Hotel Management
Dear Kemberly, good day. We are very grateful for choosing us to stay on your recent visit to Tijuana, thank you for your valuable comments. We are happy that you had a pleasant stay, that you enjoyed our facilities and services such the breakfast and our 24 hour premium coffee. Hope to see you back soon! Kind regards,
by A verified traveler
Posted 6 Nov 2024
Quiet and clean and decent breakfast. Well organized
Comment from Hotel Management
6 Nov 2024 by Bertha Quiñonez-Arriola, General Manager, Hotel Management
Dear Don, good afternoon. We thank you for choosing to stay with us on your recent visit to Tijuana. We know that you have many options, it has been a honor serving you. We value your comments, as they allow us to measure our job as a work team focused on your satisfaction, thank you for taking the time to share them. We are glad that you had a pleasant stay, that you enjoyed our facilities and services. Please feel free to let us know by responding to this email if you have additional feedback that you would like to share with us so that we could further improve our service. Looking forward to seeing you back soon!Kind regards,
