Ratings based on 154 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
This property WAS and still IS a hostel for the homeless. The first floor has been “renovated” if you can call a lick of paint renovated, but the second floor is empty and the 3 rd floor has homeless tenants put up by the local council. This IS NOT a hotel!! This is a multi occupancy dwelling in a really dodgy part of town and if you have any sense you will find somewhere else, I have never been so frightened in a “hotel”
by A verified traveler
Visiting Friends
Posted 23 Nov 2021 on HotelsWas staying central for surprise visit to friends, hotel was clean, but needing good upgrade, overbath shower didn’t work, and found out on floor 3&4 there were homeless accommodation
No double glazing and our room looked out onto street with pubs and clubs so heard every noise till the early hours
Was told breakfast was till 9.30an at weekends, got t/call on Saturday at 9am to say breakfast was finishing, ended up saying no to breakfast as we were not ready they did offer a sandwich, not at 9am, had to eat out on Saturday morning, no refund offered.
by A verified traveler
Posted 26 Oct 2021 on Orbitz
Run-down, dirty, uncomfortable bed. Not a nice place.
by A verified traveler
Posted 27 Sep 2021
No further comment from my review to the hotel
by A verified traveler
Posted 23 Sep 2021
Very dated, struggled to open windows. Front desk staff not very welcoming. No food onsite
by A verified traveler
Castle Hotel
Posted 11 Aug 2021 on HotelsThe rooms are clean but look tired. The water takes forever to warm up.
by A verified traveler
Posted 20 Jul 2021 on Hotels
A hot night in Merthyr with windows wide open was not ideal. The windows were too high to close. Constant noise- screaming and shouting until 3am in the morning. This was our first and last visit and will not be going back. Staff were friendly and even though we decided to leave at 5.30 am, a member of staff was available to unlock the main door to let us out. Hotel is a bit dated and room wall extremely tatty but this was reflected by the cost - £59!
by A verified traveler
Posted 27 Jun 2021 on Hotels
by A verified traveler
Family stay
Posted 31 May 2021 on HotelsStayed for a night with the family. The night receptionist, a friendly person, but not fully informed. We were told we could order breakfast in the morning. At 730, a new face at the reception, she was not friendly, at the same time said breakfast should have had been ordered at night.
Rooms are old, windows are old single glazed, need modernisation.
by A verified traveler
In desperate need of refurb
Posted 13 Feb 2021 on HotelsOld draughty windows, heating in the room not working, and only Luke warm water in the bathroom, made for a very uncomfortable stay.
