Ratings based on 555 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jennifer,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MERRILLVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Mohammed,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MERRILLVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
Good
Comment from Hotel Management
28 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Arturo, Thank you for taking the time to tell us about your stay at the Red Roof Inn Merrillville. I appreciate your kind review, prompting your 5/5 score. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
Unfortunately the toilet didn’t work, there were stains on the comforter on the bed, and the room smelled ready bad. Whoever cleans the place does a half job because the sheets weren’t placed fully on the bed.
Comment from Hotel Management
28 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Jasmine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Merrillville. The situation you described regarding the lack of cleanliness, the toilet not working and the odor of the room not being to your liking, prompting your 1/5 score. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
I had been awake for 20 hrs. I had to drive 3.5 hrs to get home and decided it would be safer to wait till the next day. So booked a room. While standing at the door of my room before I entered I smelled dog and saw three pit bulls in the window next door. I open my door and it smelled like there were 6 sweaty dog in my room. I closed the door and there was a pile of dog hair swept behind the door. The bedding literally had sperm stains all over it. The fridge was warm and not plugged in. The remote control did not work. I removed the top sheet and tried to lay day but the smell was so putrid ten minutes later I decided to just leave
Comment from Hotel Management
12 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Samuel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Merrillville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant odor in the room, the television remote not working and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler from warsaw
Posted 30 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Donald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Merrillville and I appreciate your 5/5score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
Excellent service
Comment from Hotel Management
30 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Aram,Thank you for taking the time to write a review of your stay at the RED ROOF INN MERRILLVILLE. I am happy you were pleased with the excellent service you received from our staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Nice
Comment from Hotel Management
5 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Shanitta,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MERRILLVILLE. At Red Roof we are thrilled to read that you had a nice visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
Roaches
Comment from Hotel Management
8 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Dear Sandra,Your feedback following your stay at the Red Roof Inn Merrillville was saddening to read due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Brandon, We at the RED ROOF INN MERRILLVILLE truly appreciate your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
