Ratings based on 996 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
There was no room available for me. I was told by desk staff that Expedia never informed them of my reservation. I did not find this out until check-in at the property at 10 pm, and had to find another hotel room very late and night with almost no options.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Victoria, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Our room was full of flies and roaches. As well as tons of dead flies all over the dirty floor. We did not feel comfortable staying, and left. It was a huge disappointment as we had just arrived about 10:30pm and were quite tired. We had stayed at other extended stay americas before and they were ok.
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Kelly, Thank you for your feedback. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We are committed to ensuring that your next visit will be the outstanding stay we are known for. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 28 Sep 2024
Over all nice
by A verified traveler
Posted 25 Sep 2024
Great stay, parking was a bit in short supply had to park a bit away from the room. Which sucked cause it was rather rainy. Room was super clean and staff was wonderful.
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Sweet, We thank you for choosing to stay with us at Extended Stay America and for taking the time to write a review. We are delighted to know that you had a good experience overall. However, we are sorry for the inconvenience caused with the parking area. We hope you continue to choose us and enjoy your stay with us.Sincerely,Hotel Management
by A verified traveler
Posted 6 Sep 2024
Breakfast lacking.
Comment from Hotel Management
7 Sep 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for choosing to stay with us. We apologize for any disappointment caused by our breakfast option. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying experience for all our guests. Thank you for bringing this to our attention. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management
by A verified traveler
Buggy
Posted 25 Aug 2024 on HotelsRooms were terrible and had bugs in them. We checked out immediately and went to the Hampton Inn which was wonderful!
Comment from Hotel Management
26 Aug 2024 by Hotel Management, Hotel Management
Dear Pamela, Thank you for sharing your feedback with us. Please accept our apologies for not meeting your expectations. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Thank you for bringing this to our attention, and we look forward to welcoming you back for a pleasant stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 Jul 2024
Upon entering the room, we were immediately hit with an unpleasant smell. We then noticed how dirty the room was. I decided right then that we would not stay. I left my keys and left. I later tried to get a refund, but the property would not refund even one of the nights. I included pictures of how dirty the room was. I do not recommend this hotel!!
Comment from Hotel Management
1 Aug 2024 by Hotel Management, Hotel Management
Dear Julie, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 29 Jul 2024
This was our first and last time staying here. The room was dirty and the floor had not been cleaned. Our feet were black after walking on it. Found a used condom and pubic hair on floor and hair in the bed. Saw several cockroaches and had to get one off my son while he was sleeping. The room had a small kitchen but no cooking utensils, pots or pans and the stove didn't work anyways. The only good thing was the front desk staff was really friendly.
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Dear Lydia, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please note that to ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness and comfort. We are grateful for your patience and hope you will stay with us again for the flawless visit you deserve.Sincerely,Hotel Management
by A verified traveler
Terrible place to stay
Posted 29 Jul 2024 on HotelsI had to wait nearly 10 minutes to check in- no line - just no one at the front desk.
Room was filthy. Floors were dirty and had a bad smell (almost like cigarettes).
Breakfast - big lie. Nothing worth eating
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Dear Todd, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to making improvements. Additionally, we have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your travels bring you back to the city.Sincerely,Hotel Management
