Ratings based on 433 Verified Reviews
2.6 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024 on Travelocity
It was all good. They are redoing this hotel and our room was nice, but they still need to replace the carpeting.
Comment from Hotel Management
16 Oct 2024 by Ron, Hotel Management
Dear Valued Customer,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay and found your room nice. We're excited to share that we're currently undergoing a significant interior remodel, which includes updates to the carpeting and more. Your comments are invaluable as we continue to enhance our hotel.Thank you once again for choosing Baymont by Wyndham Meridian. We look forward to welcoming you back soon!Best regards, Sharan Singh General Manager Baymont by Wyndham Meridian
by A verified traveler
Posted 13 Oct 2024 on Travelocity
Ok
Comment from Hotel Management
14 Oct 2024 by Ron, Hotel Management
Dear Valued Customer,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you enjoyed your stay at Baymont by Meridian. Your kind words mean a lot to us.We’re excited to share that we are currently undergoing an interior remodel to enhance our guests' experience even further. We can’t wait for you to see the improvements on your next visit!Thank you again for your support. We look forward to welcoming you back soon!Best regards,Sharan SinghBaymont by Meridian
by A verified traveler
Posted 12 Oct 2024
There was no outside sign of any kind stating the name of the property.
There was no one at the front desk and they left a post it note saying they would be back soon. We waited for 15 minutes and another person said he had been there for 10 minutes before me.
The carpets were extremely nasty.
The bed and shower were clean. $78
Comment from Hotel Management
14 Oct 2024 by Ron , Hotel Management
Dear Valued Customer,Thank you for taking the time to share your feedback regarding your recent stay with us at Baymont by Meridian. We sincerely apologize for the inconvenience you experienced upon arrival, including the absence of clear signage and the wait at the front desk. Your time is valuable, and we understand how frustrating this must have been.We're also sorry to hear about the condition of the carpets. Cleanliness is a top priority for us, and we appreciate you bringing this to our attention. We want to assure you that we are currently undergoing an interior remodel, which includes updates to our flooring and other areas to enhance your overall experience.Thank you again for your feedback. We hope to welcome you back in the future and provide you with a much-improved stay.Best regards, [Your Name] Baymont by Meridian
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Ron , Hotel Management
Dear valued customer,Thank you for choosing Baymont by Wyndham for your recent stay. We truly appreciate your business and are delighted to hear that you enjoyed your time with us.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please let us know.Warm regards,Sharan Singh General ManagerBaymont by Wyndham
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Ron, Hotel Management
Dear valued customer,Thank you for choosing Baymont by Wyndham for your recent stay. We truly appreciate your business and are delighted to hear that you enjoyed your time with us.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please let us know.Warm regards,Sharan Singh General ManagerBaymont by Wyndham
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Ron, Hotel Management
Dear Valued Customer,We apologize for not fully meeting your expectations during your recent stay at Baymont by Wyndham. Your experience is important to us, and we are sorry that we fell short of providing the accommodations you deserved.Please know that we are addressing your concerns to improve our service. We hope to have the opportunity to welcome you back and provide a better experience in the future.Thank you for your understanding.Sincerely,Sharan Singh General ManagerBaymont by Wyndham
by A verified traveler
Posted 18 Aug 2024
Aside from the unexpected additional $74.97 charge, they had to move us rooms because the first bedroom had bedbugs, and the second bedroom wasn’t any better. Aside from all of this, the direct hotel phone number does not work. It goes directly to an unset up voicemail. Even with speaking to the claims department at Wyndham, who even tried to reach out to them. It does not work. This is highly unacceptable. Even more acceptable is the hotel is supposed to be called Baymont, even per the representative that I spoke with last night to find out if they allow dogs. The hotel is called La Quinta. So I’m very confused. What’s going on. It’s very shady and I would like my refund back.
Comment from Hotel Management
14 Sep 2024 by Ron, Hotel Management
Dear [valued customer],Thank you for bringing these concerns to our attention. We deeply apologize for the issues you experienced during your stay. Your feedback is important to us, and we are committed to addressing each of your concerns promptly.1. **Unexpected Charge**: We are very sorry for the additional charge you encountered. We are currently reviewing our billing procedures to ensure this does not happen again.2. **Room Conditions**: We take cleanliness and pest control very seriously. Please be assured that we are investigating this matter thoroughly to address the issues with both the room and any pest concerns.3. **Phone Line Issue**: The inoperable phone line is unacceptable, and we are working to fix this immediately. We understand how frustrating this must have been, especially in trying to resolve the issues you faced.4. **Hotel Name Confusion**: We apologize for any confusion regarding the hotel name. We will look into this discrepancy to prevent future misunderstandings.We are currently in touch with Wyndham’s claims department to ensure your refund request is processed as swiftly as possible. Please reach out to us directly at [hotel's contact information] or reply to this message so we can resolve this to your satisfaction.Once again, we apologize for the inconvenience you faced and appreciate your feedback as it helps us improve our services.Sincerely,Sharan Singh General Manager Baymont by Wyndham Meridian
by A verified traveler from Covington
Posted 3 Aug 2024
This was the absolute worst experience ever and I have traveled the world. The booking said Baymont Inn but the signage on the hotel says La Quinta. When we tried to check in the lady at the front desk said we would not get a key to the room because the key machine was not working. The place smelled and the condition of the hotel was horrible. While we were trying to check in an old lady came out to the front of the hotel entrance wearing a robe so she could smoke a joint. After not being able to check us in the front desk women (Colee) told us we would not be charged but when I checked with Expedia this morning they said they had no record of that from the hotel and afterr a 50 minute conversation I did get Expedia to issue a credit. Again - this place is a nightmare. We wasted an hour trying to find the place because we had no idea that the La Quinta hotel was recently purchased by Baymont. A police man sent us to another Baymont Inn in Meridian because the Baymont Hotel still had La Quinta signs out front. This hotel should be closed down and totally renovated. The staff should be fired and competent peope should be hired. I would not want anyone else to have the horrible experience that we had at this dump of a hotel
Comment from Hotel Management
14 Sep 2024 by Ron, Hotel Management
Certainly! Here’s a response you might consider:---Dear [Guest’s Name],We sincerely apologize for the distressing experience you encountered during your recent visit. Your feedback is extremely concerning and does not reflect the standards we strive to uphold at Baymont by Wyndham.1. **Hotel Signage and Booking Confusion**: We understand the confusion caused by the signage and the change in hotel branding. We are working to ensure clear communication regarding our brand transition to avoid future misunderstandings.2. **Check-In Issues**: We are deeply sorry for the inconvenience of not being able to check in due to the key machine malfunction. We also regret the poor condition and unpleasant smell you experienced, which is not acceptable. Your feedback will be shared with our maintenance and housekeeping teams to address these issues immediately.3. **Unprofessional Behavior**: We are concerned about the behavior you witnessed and take such incidents seriously. This does not meet our standards of professionalism, and we will address this with our team to ensure it does not happen again.4. **Billing Issues**: We apologize for the confusion regarding the charge and the inconvenience you experienced with Expedia. We are reviewing our procedures to ensure that such issues are handled more effectively in the future.We appreciate you bringing these matters to our attention as it helps us improve. We would like to discuss your experience further and make amends. Please contact us directly at [hotel’s contact information] or reply to this message so we can address your concerns more personally.Thank you for your understanding, and again, we apologize for the inconvenience.Sincerely,Sharan Singh General ManagerBaymont by Wyndham Meridian
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Ron, Hotel Management
Dear Valued Customer,We apologize for not fully meeting your expectations during your recent stay at Baymont by Wyndham. Your experience is important to us, and we are sorry that we fell short of providing the accommodations you deserved.Please know that we are addressing your concerns to improve our service. We hope to have the opportunity to welcome you back and provide a better experience in the future.Thank you for your understanding.Sincerely,Sharan Singh General ManagerBaymont by Wyndham
by A verified traveler
Posted 16 Jul 2024
The hotel staff was nice it was quiet and safe. I stayed 2 nights I had 1 wash cloth so if I am paying $100 or more a night I should have more that 1 wash cloth to use.