Ratings based on 223 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Clean, friendly, great restaurant and huge room (suite).
by A verified traveler
Posted 19 Nov 2024
Muy bien todo
Comment from Hotel Management
19 Nov 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Estimada Maria A, muchas gracias por tomarse el tiempo en compartirnos sus comentarios y elegirnos para hospedarse en su reciente visita a Mérida, nos alegra mucho leer que pudimos cumplir con sus expectativas. Por favor si nos pudiera indicar alguna sugerencia que nos ayude a mejorar, se lo apreciaríamos mucho.Saludos con afecto y nuevamente, muchas gracias por seleccionar nuestro hotel para su estancia en Mérida.Con aprecio,
by A verified traveler
Posted 12 Nov 2024
My room was so dirty specially the badroom, zero maintenance, my lamp flashed all the time, I regrated staying there.
The pool area never showed for service.
by A verified traveler
Posted 13 Oct 2024
This is a nice and well located property. Staff was nice and our stay was great.
Comment from Hotel Management
16 Oct 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Dear Leonel, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found our location convenient. Our team works hard to provide great service, and your feedback means a lot to us. We hope to welcome you back soon!
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Estimado Adonis, muchas gracias por elegirnos para hospedarse en su reciente visita a Mérida, nos alegra mucho ver que pudimos cumplir con sus expectativas. Por favor si nos pudiera indicar alguna sugerencia que nos ayude a mejorar, se lo apreciaríamos mucho.Saludos con afecto y nuevamente, muchas gracias por seleccionar nuestro hotel para su estancia en Mérida.
by A verified traveler from North Hollywood
Posted 26 Aug 2024
Very nice hotel, everybody is friendly, the food is excellent and the accommodations are outstanding. It is highly recommended
Comment from Hotel Management
28 Aug 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Dear Ramiro B, Thank you so much for your amazing review! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to welcome you back again soon!
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Estimado MAURICIO, queremos agradecerle por tomarse el tiempo en compartir su experiencia con nosotros. Lamento sinceramente que tu estancia no haya cumplido con tus expectativas y que hayas tenido inconvenientes.Me gustaría ofrecerte nuestras más sinceras disculpas por los inconvenientes que encontraste. Si decide darnos otra oportunidad en el futuro, por favor, contáctame directamente para que pueda asegurarme de que tu próxima estancia sea completamente satisfactoria.Cordialmente,
by A verified traveler
Posted 9 Jul 2024 on Orbitz
Comment from Hotel Management
5 Aug 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Estimado Michael, muchas gracias por su excelente calificación, nos alegra que su estancia en WAYAM Mundo Imperial haya sido memorable, esperamos recibirle nuevamente en su siguiente visita a la ciudad. Saludos,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Aug 2024 by Lilibeth Moreno - Gerente Residente, Hotel Management
Estimado Huésped, muchas gracias por tomarse el tiempo en evaluar nuestra encuesta, quedo a sus órdenes en un futuro cercano que quisiera regresar con nosotros. Por favor si nos pudiera indicar qué nos hizo falta para que su estancia fuera memorable, se lo apreciaríamos mucho.Saludos con afecto
by A verified traveler
Posted 24 May 2024
We paid extra for an upgraded suite with a kitchen. However, not everything in the kitchen worked. The exhaust fan and light over the stovetop didn't work, the microwave didn't work, the lamp in the sitting area didn't work either. Some of the fountains in the common areas were out of service as well. Such as the one at the main entrance. It looked to be broken for some time because the water was green with algae and looked like a mini swamp. Needless to say a bunch of swampy standing water brings mosquitoes. There were plenty in our room despite our best efforts to keep them out. There were marks on the wall especially in the bathroom from the previous guests swatting mosquitoes on the walls.
Comment from Hotel Management
3 Jun 2024 by Fernando Zepeda / General Manager, Hotel Management
Dear Shamar,We appreciate your preference on staying with us, and we deeply apologize for the experience you had during your stay. We are always commited to creat great experiences for all our guests and visitors. All your comments have been already adressed, and we will be delighted to welcome you back in a future stay at Merida.Sincerely
