Ratings based on 33 Verified Reviews
4.5 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Carleton Place
Posted 14 Sep 2024
My hosts were wonderful, and communicated with me very well. Highly recommended.
by A verified traveler
Posted 2 Dec 2023
Had a great stay here. Owners very friendly and spoke English.The water pressure in shower was amazing.15 minute walk into centre. Uber eats delivered to us without any problem. Merida people very friendly and go out of their way to help!
by A verified traveler
Posted 27 Nov 2023
The property was very dirty. It looked like they had not swept and mopped in ages. They had a severe ant problem. They were even in the closet! The bed was very smelly. I'm not sure if they actually cleaned the sheets and blanket after every guest. It was about a 23-25 minute walk to the main plaza and ubers were about 60- 115 pesos to the main plaza. Property owner was very nosy and that was a bit unsettling. They did not provide much information on how to get around or any information on what was around. We had to explore and ask around. Locals aren't very helpful in trying to help travelers. Overall the biggest concern was the cleanliness of the property and the ant issue.
Comment from Hotel Management
28 Nov 2023 by Remote management, Hotel Management
Dear Zuri, Thank you for your review. Just to clarify, the units are cleaned everyday by staff meant just for that, every unit then is supervised by the hosts. If there was any complain about bedsheets, cleaning request, etc. The hosts didn't hear of them while you were staying. The walking distance to the main square depends on the physical condition of each visitor, some of them have even commented it's only about a 10 minute walk, we usually take the map app as reference. We encourage you to check the location of your prefered places before booking them.
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
27 Nov 2023 by Management, Hotel Management
¡Muchas gracias!
by A verified traveler
Fantastic
Posted 30 Sep 2023 on HotelsFantastic stay and great value for money. Very clean and comfy bed. Coffee maker and all basics to make a non-complex meal.
Really kind and sweet host. I’d stay again
Comment from Hotel Management
27 Nov 2023 by Management, Hotel Management
Thank you!
by A verified traveler
Posted 26 Jul 2023 on Hotels
When we arrived there, we were informed that there had been a problem with our reservation and that the appartment was unavailable although we had booked more than a month in advance. We were offered an alternative elsewere, but the place had poor reviews. We ended up choosing to book somewhere else last minute which was more expensive that what we originally planned.
by A verified traveler
Posted 6 May 2023
The hosts were lovely people. The property was not exactly as we expected so it wasn't quite suitable for our particular needs. We felt very safe in the neighbourhood and there are some fairly decent choices for dining or groceries.
Comment from Hotel Management
15 May 2023 by Administration, Hotel Management
Thank you!
by A verified traveler
Best value in Merida
Posted 13 Apr 2023 on HotelsThis place is going to blow your mind. I stayed at several places in Merida including a 5 star and I think this was still my favorite. Such a great value, quiet area, and very clean. You feel like you have your own apartment here definitely recommend
Comment from Hotel Management
1 May 2023 by Merida Serviced Apartments, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 6 Apr 2023 on Hotels
Very nice studio apartment
Comment from Hotel Management
7 Apr 2023 by Merida Serviced Apartments, Hotel Management
¡Muchas gracias!
by A verified traveler
o Happy
Posted 3 Mar 2020 on HotelsGreat location, Excellent accomodations.
Comment from Hotel Management
10 Mar 2020 by Client relations, Hotel Management
Thank you!
