Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Excelente ubicación, a unos metros del Museo Maya, centro de convenciones y centro comercial, restaurantes, cafeterías y bares. Personal amable, habitaciones cómodas y limpias libres de humo, en lo personal me gustan las habitaciones PET free por mis alergias, en mi opinión necesitan variedad en el bufete. No olviden dejar propina el personal trabajó todo el día para mantener y hacer tu estancia agradable.
by A verified traveler
Posted 24 Nov 2024
El área es excelente, a unos pasos del Museo Maya, centro de Convenciones y centro comercial. El personal muy amable, habitaciones limpias, mi única observación es que necesitan mejorar la variedad bufete. En lo personal me gustó el hotel. (No olviden dejar propina, el personal trabaja todo el día para mantener limpio el hotel que será tu lugar de descanso por el tiempo que estés hospedado) seamos conscientes y generosos.
by A verified traveler
Posted 23 Nov 2024
Great location
by A verified traveler
Posted 17 Nov 2024
Great service
Comment from Hotel Management
19 Nov 2024 by Residence Inn Merida, Hotel Management
Good afternoon Ms Dulce,Thank you so much for your review. Hopeffuly you will visit us soon again Regards!
by A verified traveler
Posted 16 Nov 2024
Muy buen hotel
Comment from Hotel Management
19 Nov 2024 by Residence Inn Merida, Hotel Management
Buenas tardes Sr Edgar,¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente en esta su casa para seguir disfrutando de las instalaciones del hotel y las maravillas que Mérida tiene para ofrecer.Saludos,
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Residence Inn Merida, Hotel Management
Buenas tardes Sr Hazel,¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente en esta su casa.Saludos,
by A verified traveler
Posted 7 Nov 2024
The room had around 20 mosquitoes flying around
Comment from Hotel Management
7 Nov 2024 by Residence Inn Merida, Hotel Management
Good afternoon Mr Esteban,Thank you so much for your review! We are truly sorry for the inconvenience that you had. We are taking care of it and we hope you visit us soon again!Regards
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Residence Inn Merida, Hotel Management
Buenas tardes Srita Alma,¡Muchas gracias por los comentarios! Esperamos recibirla nuevamente en esta su casa,Saludos,
by A verified traveler
Posted 2 Nov 2024
Miscommunication between Expedia and hotel. They did not have our reservation.
Comment from Hotel Management
4 Nov 2024 by Residence Inn Merida, Hotel Management
Good afternoon Ms Kelly,Thank you so much for the review! I offer you an apology for the problems that you had with your reservation.Regards
by A verified traveler
Posted 3 Oct 2024
Great service
Comment from Hotel Management
3 Oct 2024 by Residence Inn Merida, Hotel Management
Good afternoon Mr PedroThank you so much for your review. Hopefully you enjoyed your stay with us and will visit again soon!Regards
