Ratings based on 93 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2020
This property is older, not well maintained. The rooms do not lock properly, not secure at all. No TV. Poor to no internet service. The food was disappointing and expensive. Go into town to eat, I do not advise bringing food to cook in the units.
by A verified traveler
Posted 12 Oct 2019 on Hotels
We liked the place, except the beach, they need to do something about the flies because is very difficult to enjoy walking at the beach with bugs. The road needs to be fixed also, the villas as they called them, the bathroom faucet on the sink was not working at all, inconvenient.
They have potential but it needs some TLC.
by A verified traveler
Great Beach, ok hotel
Posted 20 Aug 2019 on HotelsWe arrived to our room, only for it to have the ac and fan broken and got switched to a different room, that wasn’t prepared to have guests, so it was a little dirty. Place feels a little run down, but the staff are friendly. The only plus is the beach that is nice and isolated, making it great if you have kids and children.
by A verified traveler from Spring, Texas
Posted 25 Apr 2019
Excellent location! Love the natural setting! Sand and coconut trees right on the beach! Would like for the restaurant on site to accept credit cards. This info should be posted on website!
by A verified traveler
Posted 18 Feb 2019
by A verified traveler
Dirty and disappointing
Posted 10 Mar 2018 on HotelsThe location of this hotel is great. Its all alone outside the town of Celestun which makes it a quiet getaway. However while the grounds are quite nice the hotel really needs some attention. The rooms were dirty and needed a very good clean. The beds were rock hard. Most have efficiency units but I would not even want to use the flatware without some industrial cleaner work first. The swim up bar sounds inviting but it was closed and looked as if it was falling down. We took a good look and then left again. While I am happy to go most places and put up with some hardship I do insist on clean especially at the prices they are charging. I would not recommend this hotel and it’s a long drive back to find something else.
by Carlos
Posted 7 Jan 2018 on Hotels
Directly at the beach within a reserve. Perfect to relax and enjoy the nature. Do not expect discos or crowded places, this is not a place for spring breakers
by A verified traveler from merida
Beautiful beach, poorly run hotel
Posted 29 Dec 2017 on TravelocityThe beach and grounds are lovely, very private and well maintained. The rooms, service and food however leave much to be desired, mediocre food, poorly maintained rooms, inattentive staff. A disappointment.
Comment from Hotel Management
12 Jan 2018 by Juan Luna, Hotel Management
Muchas gracias por sus comentarios, los tomaremos muy en cuenta para mejorar nuestros servicios.
Esperamos vernos pronto nuevamente.
by Ron
PARADISE ON EARTH
Posted 31 Oct 2017 on HotelsBeautiful well-manicured grounds and comfortable villas on the beach. Great friendly staff, attending to your every need. The hotel is about 8 km away town and you will have to drive on a very bad road. Do not let it scare you. It will be worth the bad ride. The beach is clean and gorgeous. The food in their restaurant is good but not excellent. Overall, I will recommend PLAYA MAYA over any other hotel in the area. Just make sure you have a car.
Comment from Hotel Management
18 Dec 2017
Thank you for your comments!
by A verified traveler
Nice hotel that needs a lot of improvements...
Posted 26 Sep 2016 on HotelsNice hotel that needs a lot of improvements. This hotel is located at a real paradise, the cost of Yucatan, Mexico. The hotel can do a lot better, this is a peaceful place, perfect to relax. Room has very good size, like mini apartments but in a real need of maintenance. All employes are very nice and doing there best job with the poor help from the owners. I would love to get back to this hotel specially for the people working here ant the location, I hope the owners can read this message and improve their hotel, rooms need a lot of maintenance, AC was not working properly at my room, furniture is very old. Sheets are also old and with wholes, they limit the towels to only one per room and also are very old and with wholes. Mosquitos is the big issue but Hotel has nothing to do with it, just prepare and bring a good repellent.
