Ratings based on 14 Verified Reviews
4.8 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
This boutique is a block or so from Paseo de Montejo. My favorite street in Merida. GREAT location. Walkable to everything. Tons of restaurants. Nelson, the manager, was so welcoming, hospitable, helpful, thorough and highly communicative. It’s a lovely, quirky layout that worked perfectly for me. Definitely one of my favorite places now. I look forward to coming back!
by A verified traveler
Great host
Posted 14 Apr 2024 on HotelsGreat location. Easy to get around the city. Nelson was a great host and helped me with several things. He really cared about his guests. I would look to stay here first on another trip.
by A verified traveler
Nice little apartment
Posted 13 Apr 2024 on Hotelsby A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by ., Hotel Management
Thank you so much for staying with us and as well for beeing happy and satisfied with all our services. It was nice to meet you, both of you will be always welcome!!!.
by A verified traveler
Posted 28 Aug 2023
Excellent host, most considerate and kind person who goes above and beyond to make me feel at home, safe and secure. Excellent communication in a timely manner always on display and the area is quiet and peaceful. I highly recommend this place.
Comment from Hotel Management
28 Aug 2023 by ., Hotel Management
It is very motivating to know that our efforts achieve our main objective of satisfying and making our guests happy. Your happiness and satisfaction is also ours. Thank you so much for staying with us!. This will always be your home and you will always be welcome.
by A verified traveler
Good place in Merida centre
Posted 1 Mar 2023 on HotelsRoom was excellent - it had all we required. A comfortable seat/sofa in the bedroom would have been better. There is a large courtyard, but it had a large dining table & chairs - perhaps some comfy chairs/beds would be better. Host very attentive. Location is excellent
Comment from Hotel Management
21 Apr 2023 by ., Hotel Management
It is interesting when an evaluation states that everything is excellent and that everything that was required was available, but this does not match with the given mark so it appears to be contradictory. If this, in the guest's perception, could have been due to having a more comfortable seat/sofa in the bedroom, we greatly appreciate the suggestion and we would have gladly changed it or found a way to increase its confort. However, it is also to remember that at check-in, both verbally and by referring to the welcome information sheet and also in each meeting with the guest during his stay, it is continuously highlighted and asked if everything is ok so that any problem or requirement can be solved or attended as soon as possible. We regret that the guest has not made use of this option to meet any need as well as the fact that this is known later but influencing his review. However, it will be a great pleasure to receive the guest again to satisfy him in what he requires in the bedroom or external facilities within the framework of our concept/price.
by A verified traveler
Posted 17 Jan 2023
Very good cleaning.
Property manager very kind and helpful.
I recommend this place.
I will return .
Comment from Hotel Management
6 Feb 2023 by Sr. Guillermo, Hotel Management
Thank you very much for staying with us. It was a pleasure to meet and host both of you!!!. You and your wife will be always welcome!. Best regards.
by A verified traveler
Posted 2 Aug 2022
Place was clean. Room were spacious. Kitchen helped a lot. Very friendly staff.
Comment from Hotel Management
4 Aug 2022 by Mr.Miguel, Hotel Management
Thank you so much for your stay and review. It will be a pleasure to host you and your family again!. All the family will be always welcome!.
by A verified traveler
Posted 11 Apr 2022
Wonderful stay in this property, very good cleaning and disinfection protocol, magnificent location, close to shops and historic places. But above all these things we have received the best customer service ever from the Manager, Mr. Nelson Caballero with whom we maintained fluid and daily communication! We definitely recommend Mi-Casa en Merida to all Expedia customers!
Comment from Hotel Management
23 May 2022 by Mr. Aristides, Hotel Management
Thank you so much again for your stay Mr. Aristides. It was a pleasure hosting and serving you. You and your Family will always be welcome!
by A verified traveler
Posted 12 Mar 2022
Location- 1.5 block from Paseo Monteja. Quiet and safe. No taxis around, used Uber, usually had to wait more than 10 minutes.
Jason, the manager was very thorough, provided what I had requsted. Bed and pillows comfortable.
Comment from Hotel Management
21 Apr 2023 by ., Hotel Management
Thank you for your stay, it will be a pleasure to welcome you again!.
