Ratings based on 254 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2022 on Hotels
by A verified traveler
Posted 25 Apr 2022
Nice pool and very friendly and welcoming staff. Rooms are poorly maintained, our bathroom was every day out of service and needed to be reported to staff constantly. Lot of mosquitos in the room.
Comment from Hotel Management
26 Apr 2022 by Martha, Hotel Management
Thank you for your visit.
by A verified traveler
Posted 11 Apr 2022 on Hotels
Comment from Hotel Management
12 Apr 2022 by Martha, Hotel Management
Thank you for your visit. Safe travels!
by A verified traveler
Posted 6 Apr 2022 on Hotels
Comment from Hotel Management
8 Apr 2022 by Martha, Hotel Management
Thank you for your visit.
by A verified traveler
Posted 26 Feb 2022
We asked 3 times to have the safe in our room made operational, but that never happened. The blind was broken and wasn’t fixed. They charge oldie drinking water. They are also quite uncomfortable with LGBT couples. Lovely as the pool is, I wouldn’t recommend this to any of my friends.
by A verified traveler
Posted 11 Sep 2021 on Orbitz
The location is perfect directly accords from the park. The resort grounds are beautiful. You definitely need to bring a rental car to explore all of the near by Cenotes and Mayan ruins. I would stay again.
Comment from Hotel Management
11 Sep 2021 by Martha, Hotel Management
Thank you for visit. We all look forward to having the honor to welcome you again. So long!
by A verified traveler
Posted 11 Apr 2021 on Travelocity
Nature was fantastic. Quality of the hotel was very good. Price was expensive considering cold swimming pool and old mattres.
Restaurant was very expensive
People was fantastic.
Comment from Hotel Management
12 Apr 2021 by Martha, Hotel Management
Thank you for your visit. Safe travels!
by A verified traveler
Posted 18 Feb 2021
We only stayed 1 night to visit Uxmal. We actually stayed at the main lodge, because of Covid the other buildings are shut down. Property and rooms were beautiful, staff was very friendly. Food and drink at the restaurant were good as well.
Comment from Hotel Management
25 Feb 2021 by Martha, Hotel Management
Thank you for your visit !
by A verified traveler
Posted 15 Mar 2020
We loved the setting, the birds all around, the history of the hacienda, and the kind and friendly staff. It was a perfect night there, and we wished we'd had more.
Comment from Hotel Management
18 Mar 2020 by Martha, Hotel Management
We all appreciate your comments on your experience while with us, thank you! Safe travels.
by A verified traveler from Toronto
Posted 11 Mar 2020
Great hotel, with lots of history and at a great price.
Restaurant was also very nice
Comment from Hotel Management
12 Mar 2020 by Martha, Hotel Management
Thank you for your visti and for your review. Happy travels!
