Ratings based on 54 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent choice for central Merida
Posted 13 Jun 2022 on HotelsFriendly staff, comfortable, quiet room with a decent sized fridge, excellent aircon even on very hot days, good eating options nearby.
If you have a car, I suggest going directly to the nearby "Cervantes Parking" unless you have lots of baggage to offload. You'll get a discount coupon for the parking at checkout time.
by A verified traveler
Posted 5 Aug 2019
Very Good Location, walking distance to downtown area. The staff is helpful, internet works well
by A verified traveler
Posted 5 Jul 2019
Sadly when we checked in our bathroom had such an awful stench of sewers that it made us feel sick. At first they refused to change our rooms so we went out for a couple of hours with a promise they would get rid of the smell.
On our return a different receptionist said it had been done but again the stench hit us as soon as we opened the bathroom door.
I said we would have any other room in the hotel but couldn’t sleep in the one allocated. The receptionist rang the boss an£ eventually we were moved. The new room was almost identical and did not smell - what a shame they did no5 move us right away! That said we couldn’t have faulted things from then on. The location was perfect and as we had to take an early train before breakfast they even gave us drinks and eats to take in a carrier bag.
Please hotel sort this room for other people- it must save you money in the end!
by A verified traveler from Houston
Posted 18 May 2018
We overnighted here between trains .. walking distance. Very efficient and helpful staff at front desk. Refurbished rooms and bathrooms .. Good value. Great view overlooking local park.
by A verified traveler
Nice basic hotel
Posted 11 May 2018 on HotelsBasic hotel. Comfortable bed. Rooms clean. Close to attractions.
Recommended
for Personal Eventby A verified traveler
Great mid-range and central option
Posted 13 Apr 2018 on HotelsComfortable and clean place 5 minutes from the Roman Museum and amphitheatre. Good value and staff are helpful.
Recommended
for Everyoneby A verified traveler
Great location for touring Merida.Good value
Posted 28 Oct 2017 on Orbitz
Pros: A location, price, staff, cleanliness
Cons: Beds pillows mattresses, sound isolation
Location: 1 minute to commercial center, pedestrian only streets with shopping, bars and restaurants. 5 minutes to major monuments, tourist attractions.
Loved the location, we walked everywhere in minutes. Staff super friendly, knowledgeable. Facility spotless. Breakfast available in hotel or outside at reasonable for a hotel price, but we found a great place across street with large variety of items at lower price and ate there. Rooms small but great WiFi everywhere. Bathroom small, no bath but recently remodeled. Plenty of on demand hot water with plenty of pressure.
Two complaints though. Bed mattresses spongy and covered with plastic covers. We'd requested 2 twin beds, so maybe we got a kids room. I'm sure staff would've removed them, my bad for not asking. 1 meter long hard pillow. Noise is an issue as walls flimsy and we enjoyed all of our neighbor's conversations. Patio noise front closed window, hallway and adjacent stairwell noise as people pass or enter/leave rooms. But still slept well and hotel has small number of rooms noise was minor issue.
We'd go back. Just don't expect 5 star comfort from a very good 2 star hotel.
by A verified traveler from NZ
Convenient Check In Time
Posted 13 Jul 2017We were able to check in late thanks to their 24 hour desk which was convenient. The room was clean and the bed was relatively comfortable. My issue was that the shower head didn't stay up so you had to hold it with one hand and wash with the other.
by Peter
Modern hotel close to the centre
Posted 30 May 2017 on HotelsNice clean modern hotel close to all points of interest. Good beds, bathrooms OK but limited public rooms or lounge. Good value for money.
by Gilberte
Roman ruins
Posted 4 Apr 2017 on HotelsFor the price hotel is good..BUT its walls a bit on the thin side and you can hear EVERYTHING from your neighbors sides or upstairs... and I mean everything...
