Ratings based on 303 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Trieste
Posted 3 Nov 2024
The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking.
Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.
by A verified traveler
Good but....
Posted 28 Mar 2024 on HotelsOkay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
16 Jan 2024 by Nacional, Hotel Management
Muchas gracias por su preferencia.
by A verified traveler
Posted 5 Jan 2023
Staff was very welcoming. They were very helpful when I had questions on how to get to Uxmel and they share their recommendations around the area. The hotel is a few blocks from cathedral and tourist areas as well as public transportation to other towns.
by A verified traveler
Posted 24 Nov 2022
by A verified traveler
Posted 15 Nov 2022 on Hotels
by A verified traveler
Posted 27 Aug 2022
What i didn't liked was that I selected a room with one king size bed and one queen size bed when went to the room only had 2 queen beds
by A verified traveler
Posted 17 Mar 2022
by A verified traveler
Centro Hotel
Posted 26 Dec 2021 on HotelsGood hotel near everything in El Centro Historical, can find most things by walking, two blocks from Zocalo.
by A verified traveler
Posted 29 Jul 2021
