Ratings based on 885 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 5 Nov 2024
Staff very friendly.
1 out of 5
by A verified traveler

Posted 25 Oct 2024
when we got there on Friday 16th. We were welcomed and placed in ground floor rooms in front of the pool. BOTH ROOMS WERE MOLDY AND SMELLED TERRIBLE .Rooms were not clean -toilets old and dirty. we were told that the pool will be closed by 10;00pm BUT people at the pool and bar were singing , screaming and yelling almost till 11;00pm.-so loud we could not rest or sleep.THEY WERE NOISE ALMOST ALL NIGHT . I will never go back to this hotel nor recommend it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Oct 2024
4 out of 5
by A verified traveler

Posted 5 May 2024
Muy buen servicio del personal, ambiente familiar, lugar callado tranquilo con buen estacionamiento!!! Aunque como 3 calles largas para el centro de Merida!!!
3 out of 5
by A verified traveler

Posted 19 Feb 2024
Im upset with this property at this moment, First of all the restaurant staff are non sociable no acknowledgement of any kind. Also, if you are planning on checking out a day or two earlier be aware there is no refund of any kind even though you are giving a 24hrs. Notice. We reserved 5 rooms for 4 nights we checked in One day earlier and paid for our day early direct to our hotel im not quite sure who is not wanting to give back a refund Expedia or Maria del Carmen Hotel. Maria del Carmen says Expedia and Expedia says Maria del Carmen. This is very frustrating.
5 out of 5
by A verified traveler

Posted 23 Nov 2023
El hotel esta a muy corta distancia del centro de Merida! El personal del hotel siempre servicial y amables! El hotel tiene una alberca y restaurantes. La verda aqui me hospedare la proxima vez que regrese a Merida. Gracias!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Mar 2023
5 out of 5
by A verified traveler

Posted 24 Mar 2023
Awesome service, located just a few blocks from main plaza. Quite, great food. We like to get up early and cafeteria open at 7 am. A little late for me.
5 out of 5
by A verified traveler

Posted 19 Mar 2023 on CheapTickets
The staff is awesome they help on everything
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2023
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