Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from LAS VEGAS
Posted 16 Nov 2024
Breakfast was not to enjoy for me.
Comment from Hotel Management
21 Nov 2024 by Doralba, Hotel Management
thank you for you visit, we hope we can see you again
by A verified traveler
Posted 4 Nov 2024
It was a very easy check in; the front desk staff was very polite and helpful. It is very conveniently located- walkable to the center and restaurants/shops. The hotel itself was very nicely decorated, plenty of room to sit and hang out, very pretty colonial feel. The pool area was also very nice to sit and have a drink and enjoy time with your friends and family. I stayed in the main floor closest to the end so i did not have a neighbor therefore it was very quiet and peaceful, the room had a little bit of a smell but it is most likely humidity and not enough ventilation because the windows do not open. The towels were a little hard to the touch they may need new ones or to wash better. The beds were comfortable enough, the bathroom and shower were good for what you need them for. The staff outside of the front desk were not very friendly or polite, did not like the food schedule: we were unable to order food because of the cut off point and because they close early on Sunday and we did not know. The happy hour was nice and drinks were very cheap. Breakfast was not appetizing but it was good enough if you don’t want to spend money or walk anywhere. Overall would stay again but would bring my own towels and would eat out.
by A verified traveler
Posted 29 Oct 2024
Hotel was clean and staff was great. Breakfast served every morning. We could walk to everything and buses available. Vehicle traffic was a lot at times. Hotel was quiet though.
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 4 Oct 2024
All the staff was nice. Walkable to shopping, eating & parks. Good breakfast and they have a laundry room. Pool is big and well kept. If you need a hair dryer, just ask the front desk. Clean linen and comfy pillows. But definitely needs updated towels.
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Good wifi
Poor water pressure
by A verified traveler
Posted 1 Sep 2024
Good
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Lovely staff and good location
Posted 6 Aug 2024 on HotelsGood value old fashioned hotel. Comfy beds and great air conditioning. The breakfast was tasty and changed every day we were there, but consisted of some sort of scrambled egg dish and a side of beans, rice or pasta. On our last day there the breakfast included meat throughout and when I told the lady I didn't eat meat she made me a fresh batch of plain scrambled eggs which was so kind. There was also delicious cake, nesquik and cornflakes plus bread and jam. All the staff we met were just so lovely and kind!
The pool is great and because it's a decent size it remains cool and refreshing all day.
It is quite outdated and the shower isn't great but would still stay here again if we came back to Mérida.
