Ratings based on 308 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
No frills hotel
Comment from Hotel Management
18 Nov 2024 by Roberto., Hotel Management
Estimado huesped, es siempre un placer para nosotros haber contribuido para su disfrute, agradecemos sus comentarios y esperamos que nos volvamos a ver pronto.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Fernando Avalos, Hotel Management
Dear Mr. MichaelThank you so much for taking the time to share your fantastic experience at our hotel. We are thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. We strive to provide exceptional service and create memorable moments for our guests, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards.
by A verified traveler
Posted 29 Sep 2024
A fantastic 2 night stay at this colourful hotel in Merida. We were lucky and managed to park on street, right outside the hotel free of charge. A lovely sun terrace with a plunge pool, ideal for catching some late afternoon sun with a cold beer after a day out exploring. We liked the fridge provided in a communal area for guests to use. Basic mexican style breakfast available in the morning including tea / coffee, eggs, bread and cakes. Friendly and helpful staff, our room was quiet overnight even though we wee facing out towards the street.
Comment from Hotel Management
30 Sep 2024 by Yisel, Hotel Management
Dear Heidi,Thank you so much for taking the time to share your fantastic experience at our hotel. We are thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. We strive to provide exceptional service and create memorable moments for our guests, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsYisel
by A verified traveler
Posted 5 Aug 2024
Everything is good: breakfast, staff, tour services, room condition. Too bad there is no water in the room one night, but it was repaired in the morning. 6-7 minutes walk to the tourist street and about 15 minutes walk to downtown. Tour guide of Eco Tour is excellent and very friendly.
Comment from Hotel Management
5 Aug 2024 by Jesus Hau, Hotel Management
Dear Yuk Ching L,We sincerely appreciate you taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you had a positive experience overall, and we value your feedback. We constantly strive to provide exceptional service and create memorable experiences for our guests. Your comments will be carefully reviewed by our team to further enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more delightful stay. Thank you for choosing our hotel.Warm regards.Jesus Hau
by A verified traveler from EL CENTRO
Posted 30 Jul 2024
Nice property
Comment from Hotel Management
5 Aug 2024 by Jesus Hau, Hotel Management
Dear Karina,We Really Appreciate so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsJesus Hau
by A verified traveler
Posted 1 Jul 2024
Outdated place, poor installations, very basic for a 3 star hoyel
Comment from Hotel Management
20 Aug 2024 by Jesus Hau, Hotel Management
Dear Carlos,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for any inconveniences you encountered during your stay. We take guest feedback seriously, and we will thoroughly investigate the issues you raised to ensure they are addressed promptly. We appreciate your valuable input and hope you will consider giving us another chance to provide you with the outstanding service we are known for.Kind regards,
by A verified traveler from Penticton
Posted 3 May 2024
Comment from Hotel Management
20 Aug 2024 by Jesus Hau, Hotel Management
Dear Ronals,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for any inconveniences you encountered during your stay.We appreciate your valuable input and hope you will consider giving us another chance to provide you with the outstanding service we are known for.Kind regards,
by A verified traveler from Chicago
Posted 24 Apr 2024
I loved the unique feeling of being in a house and not a hotel. The only thing we didn’t like was the sink in the bathroom leaked and the floor would sometimes be wet. Other then that we loved it.
Comment from Hotel Management
2 May 2024 by Gerente General, Hotel Management
Dear MariaThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
by A verified traveler
Posted 31 Mar 2024
This hotel has all the charm of an older building in Merida, but it also has all the modern amenities that make travel more comfortable.
Comment from Hotel Management
2 May 2024 by Gerente General, Hotel Management
Dear KethleenThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
by A verified traveler
Posted 30 Mar 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Gerente General, Hotel Management
Dear CesarThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
