Ratings based on 48 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
3.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Nice remote hotel.
You truly get disconnected since signal in the area is poor and so is their wifi.
The installations look nice but their staff could benefit from some training. They are a bit slow and not as "service"-like as you get in other hotels in the area.
Renting a car is recommended, since there are no taxis or uber in the area, and they charge high for them to take to you nearby areas.
Comment from Hotel Management
3 Dec 2024 by Hotel Management , Hotel Management
Dear Guest Christian,First of all, thank you for visit and leave comments about your recently stay. We appreciate your value feedback, which we will take notes about it and improve all kind of details for the future. Pleas We hope you can visit us anytime soon.
by A verified traveler
Posted 26 Nov 2024
Excellent place to disconnect from the daily routine and enjoy the peace of the sea, great customer service
Comment from Hotel Management
28 Nov 2024 by Hotel Management , Hotel Management
Dear Lorena,Thank you for feedback and leave some comments of your stay.We will share with our staff.We look forward to host you again.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Estimado Huesped,Muchas Gracias por sus comentarios y poder brindarnos retroalimentacion sobre su estancia. Nos hubiera gustado poder un poco mas sobre su experiencia para poder mejorar ciertos puntos. Esperamos nos logre visitar nuevamente.
by A verified traveler
Posted 22 Oct 2024
This hotel was simple great nice retreat for 2-3 days Excelent staff and ameneties
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear Michael,Thank you for your comments and share your experience with us.We appreciate your time and feedback regarding your stay. We hope to see you again.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Gerencia Hotel, Hotel Management
Estimada Huesped,Muchas gracias por compartir su experiencia con nosotros y brindarnos el tiempo para colocar los puntos que demostraron su satisfaccion durante su viaje. Esperamos pronto nos pueda visitar de nuevo!
by A verified traveler
Posted 28 Aug 2024
Best beach hotel in Yucatan. The service is very friendly while maintaining a feeling of privacy. The beach is gorgeous with very few people around. Great food and super cute rooms
Comment from Hotel Management
28 Aug 2024 by Hotel Management , Hotel Management
Dear Guest,Thank you very much for your comments and taking the time to share your experience with us. We thank you for your visit and we hope to have you again soon!
by A verified traveler
Not a good place to be when it rains or any other.
Posted 23 Jun 2024 on HotelsTerrible stay. Rained the entire time which is not the staffs fault but there was no where to sit in your room. Hard to walk around the room and bathroom was outside which was a very humid situation. Maybe good for those that enjoy his times but not worth the money. Staff was nice even the dog that stayed in the restaurant. Wi-Fi was very bad and dint work most of the time.
Comment from Hotel Management
24 Jun 2024 by Hotel Management , Hotel Management
Dear guest,First of all, we thank you for staying with us. We are very sorry to hear about your experience with us and that the weather was not favorable. Our room designs and style are rustic and we try to make them as comfortable as possible for guests. We will be taking your comments to improve. We hope you can give us another time to change your last experience.
by A verified traveler
Posted 29 Apr 2024 on Hotels
Perfect set-up with the ocean view!
Comment from Hotel Management
29 Apr 2024 by Hotel Management , Hotel Management
Dear Guest,Thank you for your comments and share your experience with us. We appreciate your feedback and look forward to hosting you again.
by A verified traveler
Calm on the beach
Posted 28 Feb 2024 on HotelsIf you're looking for a quiet place to relax in peace, you found the perfect spot. Approx 8-10 rooms (mini bungalows of glamping) directly on the beach. Rooms are comfortable and clean.
Service is very good, there must be as many employees as guests.
Food is excellent, we really enjoyed our breakfasts!
Weekends are filling up and the 10 beds on the beach will be taken as people would come to spend the day but weekdays are very quiet.
Comment from Hotel Management
29 Feb 2024 by Hotel Management , Hotel Management
Dear Benoit,Thank you for you comments and share your experience with us. Its very important to know about how your stay was during the time with us. We appreciate your feedback and time taken to write about it. We hope we can host you anytime soon again!
by A verified traveler
Posted 4 Jan 2024
Although all personnel were very nice and attentive and the food was good, I was disappointed at the facilities.They were very rustic. The smell of sewage and urine in my cabin was nasty. Although they cleaned it, the foul smell persisted. The deck like floor in the room and bathroom probably not very sanitary. The hotel is way overpriced for what they offer. Jose and the chef Chris very nice people. I had pasta, pizza and eggs. All very good. The continental breakfast consisted of fruit, bread, coffee or juice was also good although maybe not enough for those with big appetites. Rooms lack tv and the internet was spotty in my room. Pillows had mold, probably due to the humidity. The beach area was nice and they rake the seaweed daily.
Comment from Hotel Management
10 Jan 2024 by Gerencia General, Hotel Management
Estimado Sr. Alfredo,Agradecemos nos haya compartido su experiencia con nosotros lo cual es muy importante. Lamentamos mucho no haber cumplido sus expectativas de viaje.Vamos a trabajar con los puntos que menciona, con la informacion sobre la Tv informamos en nuestras plataformas no contar con esta opcion al ser un concepto holistico intentamos desconectarlos de la tecnologia, sin embargo si tenemos internet en algunas areas. Esperamos nos pueda brindad pronto alguna otra oportunidad de viaje.
