Ratings based on 26 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Pictures here can be beautiful with the nature and the lighting at night, things we did not like the fact that there was hair in the bed and stains in the sheets they also don’t have anyone to help you with luggages and there’s no walk path lots of rocks so it was tuft getting to the room , the water in the river or the heart was standing water dirty.
Restaurant closes early nothing on the streets no restaurants
It’s better to do a day trip but is not Great.
food was a nice presentation was ok had better mexican food not worth the $400 dollars no coffee included .
Comment from Hotel Management
18 Oct 2024 by Cenote San Ignacio, Hotel Management
Thank you very much for your comment, we will be working to improve our services, we will take into account your experience to correct the inconveniences of your stay.
by A verified traveler
Posted 21 Nov 2022 on Hotels
by A verified traveler
Posted 1 May 2022
It is not a Hotel boutique as announced.
Restaurante and swimming pool are,opened to the public; gardens very poor.
It is a 2 star hotel, suites are not too bad.
Too expensive for what,it,is.
Disappointed.
Traveller from Mexico.
by A verified traveler
Posted 3 Jan 2022 on Hotels
by A verified traveler
Posted 7 Jan 2021
by A verified traveler
Posted 26 Mar 2020
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Cenote San Ignacio, Hotel Management
Muchas gracias por su calificación, esperamos visite muy pronto,seguimos trabajando con la finalidad de brindarle un mejor servicio
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Cenote San Ignacio, Hotel Management
Muchas gracias, esperamos nos visite nuevamente, seguimos trabajando para ofrecer servicios de calidad para nuestros huéspedes
by A verified traveler
Posted 13 Aug 2024
Arroba de la cama habia un mosquitero con bastantes insectos y popos de salamarquesas
Comment from Hotel Management
13 Aug 2024 by Cenote San Ignacio, Hotel Management
Buenos días, muchas gracias por su comentario, brindaremos solucion pronta y oportuna.Estamos comprometidos a mejorar con la finalidad de bridar mejores experiencias.
by A verified traveler
Posted 23 Jul 2024
En si el hotel está muy bien. El cenote, que es su principal atractivo, está súper bien. Pero la habitación que nos tocó ya le hace falta una actualización, además de que por la temporada había muchos mosquitos. Pero en suma, considero que la experiencia es muy positiva, el restaurant excelente por su relación precio - producto.
El tour muy bien coordinado por Isaí, la atención de los chicos de lo mejor.
Si recomiendo ir, pero llévense un buen repelente que usarían después de la visita al cenote.
Comment from Hotel Management
31 Aug 2024 by Cenote San Ignacio, Hotel Management
Gracias por sus comentarios, seguimos trabajando para ofrecer servicios de calidad, esperamos nos visiten pronto.
