Ratings based on 855 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Convenient, the staff were friendly and helpful
Comment from Hotel Management
19 Nov 2024 by Hilton Garden Inn, Hotel Management
We want to thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is invaluable to us and helps us to continuously improve the quality of our services. We look forward to welcoming you back soon and offering you an even more exceptional experience in our city. Thank you for choosing the Hilton Garden Inn Merida!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Hilton Garden Inn, Hotel Management
Gracias por tomarse el tiempo para compartir su experiencia sobre su reciente estancia en nuestro hotel. Como miembro de Hilton Honors, usted se encuentra entre nuestros huéspedes más valiosos. Agradecemos sinceramente sus comentarios y sentimos no superar sus expectativas. Sus comentarios nos ayudarán a medida que trabajamos continuamente para mejorar nuestra experiencia de los huéspedes. Por favor, considérenos a sus órdenes si hay algo más que podamos hacer por usted en este momento. Esperamos que considere quedarse con nosotros de nuevo en el futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante. Si algo no es solo como te gusta, simplemente hazlo saber a cualquier miembro del equipo, y lo haremos bien. Garantizado.
by A verified traveler
Posted 30 Oct 2024
Excellent customer service from start to finish
Comment from Hotel Management
30 Oct 2024 by HILTON GARDEN INN, Hotel Management
Gracias por tomarse un momento para compartir su experiencia con nosotros. Nos alegra saber que encontró el hotel a su gusto. Esperamos darle la bienvenida de nuevo en el futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by HILTON GARDEN INN, Hotel Management
Gracias por tomarse un momento para compartir su experiencia con nosotros. Nos alegra saber que encontró el hotel a su gusto. Esperamos darle la bienvenida de nuevo en el futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante.
by A verified traveler from west covina
Posted 21 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hilton Garden Inn, Hotel Management
Gracias por tomarse un momento para compartir su experiencia con nosotros. Nos alegra saber que encontró el hotel a su gusto. Esperamos darle la bienvenida de nuevo en el futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante.
by A verified traveler
Posted 12 Sep 2024
Great location
Comment from Hotel Management
12 Sep 2024 by Hilton Garden Inn Mérida, Hotel Management
Queremos agradecerle por tomarse el tiempo para compartir su opinión sobre su reciente estancia con nosotros. Su retroalimentación es invaluable para nosotros y nos ayuda a mejorar continuamente la calidad de nuestros servicios. Esperamos poder recibirlo de nuevo pronto y ofrecerle una experiencia aún más excepcional en nuestra ciudad. ¡Gracias por elegir Hilton Garden Inn Mérida!
by A verified traveler
Posted 9 Sep 2024
Very convenient, good options for dinning around this place.
Comment from Hotel Management
9 Sep 2024 by Hilton Garden Inn Mérida, Hotel Management
Thank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler
Posted 21 Aug 2024
Feels right at home
Comment from Hotel Management
22 Aug 2024 by Hilton Garden Inn Mérida, Hotel Management
Buen díaBertha¡Muchas Gracias por tu evaluación!Saludos
by A verified traveler
Posted 13 Aug 2024
The pool is super dirty, food is not good and i ordered some waters never arrived. After 1 hour i had to go to the lobby
Comment from Hotel Management
27 Aug 2024 by Hilton Garden Inn Mérida, Hotel Management
Hi MarWe want to thank you for sharing your thoughts on your recent stay. We are sorry that your experience was not completely satisfactory and we want to apologize for the inconvenience you experienced during your visit. Your feedback is invaluable to us and will help us improve our services. We assure you that we are taking steps to correct the problems you mentioned. We look forward to welcoming you back soon and offering you an exceptional experience. Thank you for giving us the opportunity to do things right!"
by A verified traveler
Posted 8 Aug 2024
Very nice hotel and area
Comment from Hotel Management
27 Aug 2024 by Hilton Garden Inn Mérida, Hotel Management
Hi JulietaWe want to thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is invaluable to us and helps us to continuously improve the quality of our services. We look forward to welcoming you back soon and offering you an even more exceptional experience in our city. Thank you for choosing the Hilton Garden Inn Merida!"
