Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 18 Nov 2024
A lot of good restaurants within walking distance. I recommend the TEYA
Comment from Hotel Management
18 Nov 2024 by GUEST SERVICE, Hotel Management
Dear Carlos, Thank you for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon! Best regards.
by A verified traveler from miami
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Servicio al huésped., Hotel Management
Estimado Miguel, lamentamos saber que su experiencia no cumplió del todo con sus expectativas. Trabajaremos sobre nuestras áreas de oportunidad de mejora. Esperamos recibirle nuevamente y brindarle una mejor experiencia. Saludos cordiales.
by A verified traveler
Posted 15 Nov 2024
While the hotel was nice, the pool area was fine, but the noise from the fans was excessive.
Comment from Hotel Management
18 Nov 2024 by GUEST SERVICE, Hotel Management
Dear Robert, Thank you for your kind words! We're delighted to hear that you enjoyed our location and the service provided. We look forward to welcoming you back to Fiesta Americana Mérida soon! Best Regards.
by A verified traveler
Posted 1 Nov 2024
Everything was ok
Comment from Hotel Management
1 Nov 2024 by GUEST SERVICE, Hotel Management
Dear Zeus, Thank you for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon! Best regards.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Servicio al huésped., Hotel Management
Estimado Sr. Jose, lamentamos saber que su experiencia no cumplió del todo con sus expectativas. Trabajaremos sobre nuestras áreas de oportunidad de mejora. Esperamos recibirle nuevamente y brindarle una mejor experiencia. Saludos. cordiales.
by A verified traveler
Posted 15 Oct 2024
It is a beautiful hotel in a very nice area
Comment from Hotel Management
16 Oct 2024 by GUEST SERVICE, Hotel Management
Dear Andres, Thank you for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon! Best regards.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Servicio al huésped., Hotel Management
Estimado Sr. Jesus ¡Qué gusto recibir su excelente calificación! Es un placer haber superado sus expectativas. Apreciamos su reconocimiento y esperamos verle de nuevo para brindarle otra gran experiencia. Saludos cordiales.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Servicio al huésped., Hotel Management
Estimado Sr. Juan Carlos ¡Qué gusto recibir su excelente calificación! Es un placer haber superado sus expectativas. Apreciamos su reconocimiento y esperamos verle de nuevo para brindarle otra gran experiencia. Saludos cordiales.
by A verified traveler
Posted 21 Sep 2024
Great place and service !
Comment from Hotel Management
23 Sep 2024 by GUEST SERVICE, Hotel Management
Dear Christine, Thank you for your wonderful feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back soon! Best regards.
by A verified traveler
Posted 11 Sep 2024
Todo muy bien
Comment from Hotel Management
14 Sep 2024 by Servicio al huésped., Hotel Management
Estimado Srita. Carmen ¡Qué gusto recibir su excelente calificación! Apreciamos su reconocimiento y esperamos verlo de nuevo para brindarle otra gran experiencia. Muy cordialmente,
