Ratings based on 196 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Good hotel over all
Comment from Hotel Management
15 Jun 2024 by CASONA LAS TRES MARÍAS , Hotel Management
Thank you for your comments! see you!
by A verified traveler
Posted 27 May 2024
This is a nice property and would be acceptable if you were visiting outside the hot season which in Merida is brief. But what is completely unacceptable is the treatment that you will receive if you book this property through a certain travel website or its subsidiary website that focuses exclusively on hotels. Specifically, we booked the most expensive room option at this hotel (a master suite) but were downgraded to the most basic accommodation as a consequence of not booking through the hotel's website where the hotel charges higher rates. We were offered no options, in particular a refund of the extra monies that we paid for the master suite that we were refused access to. There was no coffee service and no refrigerator in the room. The pool was tiny, received solar gain the entire day, and lacked any privacy being located next to a wall of glass next to the office. It was of no use whatsoever in trying to regulate our temperature in a very hot stretch of weather in Merida. The master suite that we booked and paid for had a private plunge pool and was the ONLY reason we booked this place. If sensory deprivation and a sweat lodge experience sounds good to you, this place would be a great choice. Caveat emptor.
Comment from Hotel Management
28 May 2024 by gerencia, Hotel Management
Hello, Struart! We were delighted that you stayed with us, we are sorry that it was not to your total liking. Your comments and suggestions always help us to improve as an establishment. We will take your opinion very much into account so that these cases do not arise again, our sincere apology.
by A verified traveler
Posted 22 May 2024
The property have potential but they need employees there is only one person and they don’t give you Kleenex or glasses for water. The first day the little outdoor pool was dirty and was no one that can clean it until the next day, also the shower was not working properly.
The good think is that we went to many tours and we where out most of the time and Aldo did not stay the seven day we stay five days and we book another hotel in Cancun. And this hotel is not that cheap compare to another hotels in the area that people in our tours told us. I don’t like te give bad reviews but we really didn’t have a good experience.
Comment from Hotel Management
23 May 2024 by management, Hotel Management
Dear Ana, We appreciate your comments that help us to improve and do things better, we will take them into account to provide a better service, we look forward to your visit again.
by A verified traveler
Posted 4 May 2024
Quiet and safe, lovely neighborhood but the room at ok
Comment from Hotel Management
13 May 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 17 Apr 2024
The hotel was excellent. The staff was always friendly and helpful. Many of whom spoke english, which is a plus for me as a modo language, english speaker. The room was always clean, beautiful, and accidentally air-conditioned, though lacking a few peripheral amenities no mini refrigerator or microwave. They offer tours andining suggestions for the area around the hotel and Merida in general. The area around the hotel is extremely walkable, You can get to some extremely nice restaurants and shopping locations with a 5 minute walk. Overall, 10 of 10 would return.
Comment from Hotel Management
29 Apr 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
Hello dear Benjamin! Thank you very much for your comments, we are glad that you enjoyed a pleasant stay with us and that you have a pleasant experience. We hope to have him visit on a future occasion. Greetings!
by A verified traveler from Huntersville
Posted 5 Apr 2024
Perfect in every way--we'll be back!
Comment from Hotel Management
5 Apr 2024 by Management, Hotel Management
It was our pleasure to have your visit in Casona las Tres Marías, we hope to see you soon in this your home in Mérida.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
Hola estimada Daphne! Nos da gusto que haya disfrutado de su estancia con nosotros ,muchísimas gracias por sus comentarios, esperamos verle nuevamente de regreso con nosotros pronto. Saludos!.
by A verified traveler
Posted 3 Feb 2024
Loved this small hotel that is well situated in the middle of all the action and yet is quiet for sleeping and very comfortable. Would definitely return. Gracias por todos!
Comment from Hotel Management
20 Feb 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
¡Hola estimada Paula! Muchas gracias por tus comentarios, nos alegra que hayas disfrutado de tu estancia con nosotros, esperamos volver a verte pronto. ¡Saludos!
by A verified traveler
Posted 22 Jan 2024
The property and staff were wonderful couldn’t have picked a better place to stay and super close to everything
Comment from Hotel Management
25 Jan 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
Hello! Thank you very much for your comment, we are glad that you enjoyed your stay with us, we hope to see you again soon. Greetings!
by A verified traveler
Posted 14 Dec 2023 on Orbitz
The towels have seen better days. They should have more than two umbrellas available in the entire hotel and they should provide more soap/body wash. The bed was comfortable and the room was quiet. They reserved us a taxi to the airport that never showed up but the staff was quick to get us alternate transportation for less than the cost of the taxi. Always felts safe at and around the hotel. There is plenty to do, eat, drink all walking distance. PS, we learned the hard way that ride shares are not allowed to pick passengers at the airport, only drop off. The airport bus stops about a block or so from the hotel and is a very quick and easy ride.
Comment from Hotel Management
28 Dec 2023 by Casona las 3 Marias, Hotel Management
We appreciate your comments and we hope to see you again in Mérida and be able to serve you. At CASONA LAS TRES MARIAS hotel we care about taking care of the small details, and making your stay comfortable even with external services that are not part of the hotel.Receive a cordial greeting and we hope to see you soon.
