Ratings based on 33 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by Recepción, Hotel Management
Buen día, lamentamos que la experiencia que tuvo no fuese lo que usted esperaba, agradecemos su honestidad para poder trabajar en nuestras areas de oportunidad y poder brindarles un excelente servicio
by A verified traveler
Cheap and well-located, but low quality
Posted 10 May 2021 on HotelsWell-located hotel and very low price. Rooms are clean, but not well-equipped, reflecting the low price. Private entrance because the lobby is in a different location. This can make check-in difficult because there are no signs indicating where the lobby is located (a block away on another street).
Comment from Hotel Management
11 May 2021 by Servicio a huéspedes, Hotel Management
good afternoon dear Mr. James
We really appreciate booking through Expedia.
it is always a pleasure to see you return to our hotel.
Thank you very much for observing the place of check in, we will make sure to have a sign indicating the place of check in.
Kind regards
by A verified traveler
Posted 1 Apr 2021 on Hotels
Comment from Hotel Management
6 Apr 2021 by Servicio a huéspedes, Hotel Management
buenas tardes Sr Eckles muchas gracias por reservar a través de Expedia y muchas gracias por tomarse el tiempo de evaluarnos.
fue un gusto verlo regresar y será un placer volver a verlo este Jueves 08 que vuelva a regresar.
saludos cordiales...
by A verified traveler from Vermont
Posted 6 Feb 2020 on CheapTickets
Casa San Juan is in a Great location. You are no more than a twenty five minute walk to almost all of things to see and go to in Merida. The staff and especially the manager, Tony go above and beyond to make sure all of your needs and requests are met.
Comment from Hotel Management
28 Feb 2020 by Gerencia general , Hotel Management
Dear Bob
We would like to thank you for your staying with us
Was a pleasure to meet you.
We hope to see you againg
Kind Regards
by A verified traveler
Posted 9 May 2019 on Travelocity
The hotel was a super nice place: Clean as can be, the staff from the hotel manager all the way down to housekeeping were the very best and did all they could to make our stay a pleasant one from beginning to end! We cannot praise them enough for all their kindnesses and personal attention to our needs. They are the very best!
Comment from Hotel Management
24 May 2019 by Alfonso Quijano, Hotel Management
Dear Thurman,
We thank you infinitely for your comments, we look forward to your soon return to this, your home.
Kindest Regards.
Alfonso Quijano
Reservations Manager
by A verified traveler
Posted 2 Jan 2019
Comment from Hotel Management
10 Jan 2019 by Alfonso Quijano, Hotel Management
Buen Día,
Lamentamos no haber cumplido con sus expectativas, esperamos contar con su visita la próxima vez y darnos la oportunidad de mejorar su opinión.
saludos Cordiales
by A verified traveler
Posted 29 Dec 2024
Un buen sitio
Comment from Hotel Management
7 Jan 2025 by Recepción, Hotel Management
Muchas gracias por su comentario Sr. Héctor! Nos hace felices saber que disfrutó de nuestras instalaciones, es bienvenido de nuevo con nosotros.
by A verified traveler
Posted 17 Nov 2024
Muy bonito y tranquilo.
Comment from Hotel Management
1 Dec 2024 by Recepción, Hotel Management
Buen día Sr. Cesar, ¡Muchas gracias por su comentario!, esperamos haber cumplido con sus expectativas en cuanto al hotel y tenga por seguro que es bienvenido cuando desee regresar!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Recepción, Hotel Management
Gracias por el comentario Sr. Hector, esperamos que haya disfrutado su estancia en nuestro hotel, tenga por seguro que es bienvenido cuando guste regresar!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Recepción, Hotel Management
Hola sr. Francisco gracias por escogernos para su estadía , lamentamos que nos disfrutara su estancia, estamos trabajando para mejorar la experiencias.
