Ratings based on 357 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Author, Hotel Management
Estimad huésped,
Queremos expresar nuestro más sincero agradecimiento por dedicar tiempo a calificar su experiencia en esta su casa en Mérida.
Nos complace enormemente saber que disfrutó de su estancia con nosotros. Esperamos sinceramente haber superado sus expectativas y haber contribuido a hacer su visita memorable.
Esperamos ansiosos darle la bienvenida nuevamente en su próxima visita a nuestra ciudad.
¡Estamos aquí para servirle siempre!
Ursula Quezada
Gerente de Servicio al Huésped
by A verified traveler
Posted 17 Nov 2024
It is absolutely beautiful!!!
Comment from Hotel Management
21 Nov 2024 by Author, Hotel Management
Dear guest,
Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We're thrilled you had a great time at the hotel. It was our pleasure to have you as our guests, and we hope to welcome you back for another wonderful stay in the future.
Warm Regards,
Ursula Quezada
Customer Service
by A verified traveler
Posted 3 Nov 2024
Excellent service great room I will go back any time
Comment from Hotel Management
8 Nov 2024 by Author, Hotel Management
Dear guest,
Thank you very much for your kind comment. We are delighted to know that you had an excellent experience during your stay with us.
It will be a true pleasure to welcome you back on your next visit, and we are committed to continuing to provide you with the level of service and comfort you expect.
Please do not hesitate to contact us if we can assist you with any details before your arrival.
We look forward to welcoming you very soon!
With warm regards,
Ursula Quezada
Guest Service Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Estimada huésped,
Nos complace saber que su estancia en Camino Real Mérida fue en general satisfactoria, aunque reconocemos que no logramos alcanzar su máxima satisfacción en algunos aspectos de nuestros servicios.
Nos comprometemos a trabajar diligentemente para mejorar el área en la que no logramos cumplir con sus expectativas.
Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en su próxima visita a nuestra ciudad.
¡Gracias nuevamente por elegir Camino Real Mérida como su destino de hospedaje!
Con mucho gusto,
Ursula Quezada
Gerente de Servicio al Huésped
by A verified traveler
Posted 15 Sep 2024
The stay at Camino Real was beautiful. The amenities are new and the rooms were really comfortable and big, they even offered us a 3rd bed inside. The location is amazing, there are multiple delicious restaurants and malls nearby. Totally recommend it. The only thing I will point out is the staff at the lobby weren't too friendly.
Comment from Hotel Management
19 Sep 2024 by Ursula, Hotel Management
Dear guest,Thank you for taking the time to share your experience at Camino Real. We are delighted to hear that you enjoyed our facilities, the comfort of our rooms, the excellent location, and the nearby restaurants and shopping malls. We truly appreciate your recommendation.We are sorry to hear that the service provided by our lobby staff did not meet your expectations. Please rest assured that we take your feedback seriously and will work with our team to improve in this area, ensuring a warmer and more professional experience in the future.We hope to have the pleasure of welcoming you again and offering an even better stay on your next visit.Sincerely,Ursula QuezadaGuest Services Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Ursula, Hotel Management
Estimada huésped,Queremos expresar nuestro más sincero agradecimiento por dedicar tiempo a calificar su experiencia en esta su casa en Mérida.Nos complace enormemente saber que disfrutó de su estancia con nosotros. Esperamos sinceramente haber superado sus expectativas y haber contribuido a hacer su visita memorable.Esperamos ansiosos darle la bienvenida nuevamente en su próxima visita a nuestra ciudad. ¡Estamos aquí para servirle siempre!Ursula QuezadaGerente de Servicio al Huésped
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Ursula, Hotel Management
Estimada huésped,Queremos expresar nuestro más sincero agradecimiento por dedicar tiempo a calificar su experiencia en esta su casa en Mérida.Nos complace enormemente saber que disfrutó de su estancia con nosotros. Esperamos sinceramente haber superado sus expectativas y haber contribuido a hacer su visita memorable.Esperamos ansiosos darle la bienvenida nuevamente en su próxima visita a nuestra ciudad. ¡Estamos aquí para servirle siempre!Ursula QuezadaGerente de Servicio al Huésped
by A verified traveler
Posted 23 Jul 2024
Very nice hotel. Close to downtown and attractions outside of Merida. Good dinning options.
Comment from Hotel Management
25 Jul 2024 by Ursula, Hotel Management
Dear guest,Thank you for your kind words! We're glad you enjoyed your stay and appreciated our convenient location near downtown and attractions outside of Merida. We're also pleased that you liked our dining options.We look forward to welcoming you back soon!Best Regards,Ursula QuezadaCustomer Service
by A verified traveler
Posted 23 Jun 2024
Amazing property highly recommend.
Comment from Hotel Management
27 Jun 2024 by Ursula, Hotel Management
Dear guest,Thank you so much for your comment! We are delighted to hear that you loved the property. We look forward to welcoming you back soon. Recommendations like yours inspire us to keep providing the best service!Best regards,Ursula QuezadaCustomer Service
by A verified traveler from San Francisco
Posted 17 Jun 2024
Great
Comment from Hotel Management
27 Jun 2024 by Ursula, Hotel Management
Dear guest,Thanks for staying with us and taking the time to respond to our customer satisfaction survey. We are glad you enjoy your stay at Camio Real Merida.We hope to see you back soon.Best Regards,Ursula QuezadaCustomer Service
