Ratings based on 62 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Villa Orquidea, Hotel Management
Thanks so much for your comments!
by A verified traveler
Posted 15 Oct 2024
It sells like VIP and MEMBER EXPEDIA but it is not, it is more like a BED and BREAKFAST.
But overall a good place, but very bad internet speed.
Comment from Hotel Management
3 Nov 2024 by Villa Orquidea, Hotel Management
Hello Jorge, Thanks so much for your comments. It helps us to improve our service every day. We are looking for a new internet provider who delivers the service we need for our guests. You'll notice a big change on your next visit.As a member of Expedia's VIP Members Program, you were upgraded to a room with a bathtub, instead of the regular shower. We really hope you enjoyed the room and the whole stay.Looking forward to welcoming you back againbest regards
by A verified traveler
Posted 25 Jul 2024
This hotel is just as its named. A great boutique hotel. It's in a great area in Centro Merida. Close to the Grand Plaza and the Gastronomy district.
The included cook to order breakfast is more than you can expect these days and "Barbara" who brings it to you is simply delightful!
Comment from Hotel Management
7 Aug 2024 by Villa Orquidea, Hotel Management
Thanks do much for your comments! We look forward to welcoming you again soon!
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Villa Orquidea, Hotel Management
Muchas gracias por su visita! Te esperamos de vuelta muy pronto
by A verified traveler
Posted 11 Jul 2024
Staff were absolutely incredible. Went out of their way to make you feel at home and were super helpful. The hotel is very clean and the rooms are very spacious. The pool is just an added bonus.
Comment from Hotel Management
7 Aug 2024 by Villa Orquidea, Hotel Management
Thanks for your comments! Looking forward to welcoming you again soon!
by A verified traveler
Posted 14 Jun 2024
This property was very nice! The staff was excellent and the breakfast was amazing! I felt very safe and the neighborhood is not bad at all. We walked around everywhere and did not feel unsafe. I would highly recommend.
Comment from Hotel Management
15 Jun 2024 by Alberto Moreno, Hotel Management
Thanks so much for your comments! We will keep on working hard to improve every day. Hope to see you guys again soon!
by A verified traveler
Posted 14 Jun 2024
I really enjoyed staying at Villa Orquidea. The staff was kind and accommodating. The communication was great from start to finish. The free breakfast was delicious. The room was clean and the bed was very comfortable. I will definitely be back when visiting Merida.
Comment from Hotel Management
15 Jun 2024 by Alberto Moreno, Hotel Management
Thank you so much for your comments! It will be our pleasure to welcome you back again anytime!
by A verified traveler
Great for family of 4
Posted 18 Mar 2024 on HotelsGreat beds, secure, walkable to many areas and spacious room for our family of 4. The pool was lovely too!
Comment from Hotel Management
5 Jul 2024 by Alberto Moreno, Hotel Management
Thank you so much for your comments! It will be our pleasure to welcome you back again anytime!
by A verified traveler
Posted 3 Mar 2024
Really a great place. Well located, nice courtyard pool. I would prefer if they had bathrobes
Comment from Hotel Management
5 Jul 2024 by Alberto Moreno, Hotel Management
Thank you so much for your comments! It will be our pleasure to welcome you back again anytime!
by A verified traveler
Posted 2 Mar 2024
We liked the breakfast. It was something different every morning. There was coffee, tea and snack bars available. The staff was very nice. Alberto and Brenda we’re very helpful. The room was beautiful. We had a pleasant stay there.
We didn’t like that the cleaning staff always forgot to replace something like the water bottle, hand towels, facial towels, etc.,
Comment from Hotel Management
5 Jul 2024 by Alberto Moreno, Hotel Management
Thanks so much for your comments! We will keep on working hard to improve every day. Hope to see you guys again soon!
