Ratings based on 194 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Santa Lucía, Hotel Management
Hola Tricia, gracias por su opinión se le agradece, así nos ayuda a mejorar en los servicios. Linda Tarde
by A verified traveler
Posted 21 Aug 2024
This is a lively BASIC hotel I’ve stayed at for over 40 years. It is not luxurious but neither is it on the order of a youth hostel. It is clean, safe, quiet, and for those wanting the action of the center of town, close to many touristy spots as well as the various plazas and parks featuring presentations of Merida’s culture;dancing, music, etc. A short walk to Paseo de Montejo, a broad lovely avenue with eateries, horse-drawn carriages, etc. Great staff who are helpful in resolving whatever issue you might have. And the price is more than right.
Comment from Hotel Management
26 Aug 2024 by Hotel Santa Lucia, Hotel Management
thak you for choosing us !!
by A verified traveler
Posted 17 Aug 2024
I have stayed here multiple times. The reception staff is always friendly and helpful. Same with the cleaning staff. The pool area has improved and looks great with a coat of paint. This is not a luxury hotel and the price reflects that. But it is clean, quiet, safe, and in a great area near the colonial center of Merida, a few blocks walk to Paseo de Montejo, 1/2 block from a busier street where one can find taxis. Restaurants abound and across the street is Parque Santa Lucia with evening ambiance, restaurants, and Thursday night music performances. I will definitely stay again if I’m Mérida.
Comment from Hotel Management
2 Sep 2024 by Hotel Santa Lucía, Hotel Management
Hola Lynn se le agradece por su gran opinión, así nos ayuda a mejorar en los servicios de dicho hotel y nos alegra de nuevo que sea una cliente frecuente. Hermosa tarde
by A verified traveler
Posted 17 Aug 2024
Great location. Clean, quiet enough, safe, economical. I’ve stayed here for years.
Comment from Hotel Management
2 Sep 2024 by Hotel Santa Lucía, Hotel Management
Hola Lynn nos alegra de nuevo que se haya hospedado con nosotros y se le agradece por ser una cliente frecuente. Éxito
by A verified traveler
Posted 12 Aug 2024
Muy basico. Algo descuidado
Comment from Hotel Management
12 Aug 2024 by Hotel Santa Lucía, Hotel Management
Hola, Saul. lamentamos que nuestro hospedaje no hay cumplido con todas sus expectativas, tomaremos en cuenta su comentario para mejorar nuestro servicio. Saludos.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
16 Jul 2024 by Hotel Santa Lucía, Hotel Management
Hola, Sion. Gracias por tomarse el tiempo para calificarnos. Saludos.
by A verified traveler
Posted 2 Jul 2024
The entire stay was great. Everything was accessible. The Hotel was cute and clean. The staff was very friendly and helpful at all times. Overall, it was an awesome experience.
Comment from Hotel Management
3 Jul 2024 by Hotel Santa Lucia, Hotel Management
Hello Gabriela:Thank you very much for your comments. We are very happy that you found yourself comfortable during your stay with us. We hope to see you soon!Nice day!
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
3 Jul 2024 by Hotel Santa Lucia, Hotel Management
Muchas gracias por su puntuación! Le esperamos pronto!Bonito día!
by A verified traveler
Posted 26 Jun 2024
Economical for the location. The hotel is in the heart of the tourism. Our room was very clean. Unfortunately we didn't get to enjoy the pool. It was raining everyday. But the pool looked clean and welcoming. The hotel is walking distance to Paseo de Montejo, Centro and Mercado Lucas de Galvez. The staff was very friendly and helpful at all times. Overall, I rate it 5 stars.
Comment from Hotel Management
6 Jul 2024 by Hotel Santa Lucía, Hotel Management
Hola, Gabriela. Muchas gracias por su bonito comentario y calificación. Nos da gusto que se haya sentido complacida. Saludos.
by A verified traveler
Posted 30 May 2024
Great location for walking in historic district. Old hotel with very noisy hallway where hear passer by footsteps and conversations. No food or coffee on site.
Comment from Hotel Management
5 Jun 2024 by Hotel Santa Lucía, Hotel Management
Hola, Dennis. Gracias por su comentario y puntuación, Lo tomaremos en cuenta para mejorar nuestro servicio. Saludos.
