Ratings based on 492 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by ., Hotel Management
Gracias por hospedarse con nosotros, sus comentarios nos ayudan a mejorar.Saludos cordiales!
by A verified traveler
Posted 15 Oct 2024
I decided to try this hotel as the location is ideal and the price for the room seemed reasonable. However, my experience was not pleasant at all. The glass for the window seems poor quality letting all the noise in. There was some construction noise going until 3 am, you can hear and feel everything. This is a busy street, we could not sleep at all. We decided to check out early and that's when the trouble started, the staff refused to refund us and will not do so until Expedia contacted them. We had other issues with the safe not working. The door that access the terrace had no lock and no key and our shower had a leak going all night. Also the bathroom smelled like mold. The staff were careless and dismissive. We had an opportunity to speak with the manager and the experience was the same. This hotel can use some better management and much more maintenance. Sadly I do not recommend this hotel at all. What I do recommend is that you book through Expedia, they were fantastic and so helpful.
Comment from Hotel Management
17 Oct 2024 by ., Hotel Management
Gracias por hospedarse con nosotros, sus comentarios nos ayudan a mejorar.Lamentamos que el hospedaje no haya sido de su agrado, intentamos cambiarlos a nuestra segunda sucursal por el ruido que genero un edificio externo a nosotros, incluso se le realizo un reembolso por el hospedaje cancelado.Saludos!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by ., Hotel Management
Gracias por hospedarse con nosotros, sus comentarios nos ayudan a mejorar.Saludos!
by A verified traveler
Posted 5 Sep 2024
Todo Excelente, el personal muy amable, la ubicación en mero Paseo Montejo, la habitación de muy buen tamaño con mini refrigerador, las camas muy cómodas, baño limpio, todo parece recién remodelado. Lo único que no ayuda es el estacionamiento a 2 cuadras y tienes que pedir que abran el portón cada que vas a salir o entrar.
Comment from Hotel Management
9 Sep 2024 by ., Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler from Romeoville
Posted 5 Sep 2024
clean rooms
Comment from Hotel Management
9 Sep 2024 by ., Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 31 Aug 2024
Enjoyed my stay!
Comment from Hotel Management
5 Sep 2024 by Recepción, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros
by A verified traveler
Posted 29 Aug 2024
Amazing location, best street to stay on in Merida, has a great cafe and Italian restaurant directly below and a great dessert place across the street.
Comment from Hotel Management
5 Sep 2024 by Recepción, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Recepción, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros
by A verified traveler
Posted 2 Aug 2024
Friendly staff.
Comment from Hotel Management
19 Aug 2024 by Hotel Plaza by Kavia , Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Hotel Plaza by Kavia , Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
