Ratings based on 490 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2024
Love how it was
Comment from Hotel Management
22 Jul 2024 by Hotel Colonial, Hotel Management
Thank you very much for your comments, we hope to have your visit again in the future.
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Hotel Colonial, Hotel Management
Muchas gracias por tus comentarios, esperamos contar con tu visita nuevamente
by A verified traveler
Posted 24 Mar 2024
Great locatio, great staff.
Hotel under renovation, constuction
Comment from Hotel Management
25 Mar 2024 by Hotel Colonial, Hotel Management
Thank you for your comments. As you can see when booking, we are working this year on improving our rooms. We hope to have your visit again in the future.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Hotel Colonial, Hotel Management
Hola Alejandro, esperamos hayas tenido un buen regreso a casa, esperamos poder recibirte de nuevo y así brindarte una mejor experiencia
by A verified traveler from Portland
Posted 10 Feb 2024
We were passing through Merida on our way to Mexico City and this hotel was perfect for our needs. It is an older property, but has everything, and we slept well. Great service too.
Comment from Hotel Management
12 Feb 2024 by Hotel Colonial, Hotel Management
Hello Sandra, thank you so much for your comments, we are happy that you had a very good experience with us. We hope to see you soon again!
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
25 Mar 2024 by Hotel Colonial, Hotel Management
Muchas gracias por tu preferencia, esperamos contar nuevamente con tu visita
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
13 Jan 2024 by Dirección del Hotel, Hotel Management
Muchas gracias por tus comentarios. Esperamos tenerte de vuelta con nosotros.
by A verified traveler
Posted 22 Aug 2023 on Travelocity
It took a long time for check in, room was not ready. Staff wasn’t around to help with the luggage during check in and out. The swimming pool was not clean! The place is a ran down place, old mattresses with holes! We couldn’t wait to check out! I do not recommend to any one!
Comment from Hotel Management
25 Aug 2023 by HOTEL COLONIAL, Hotel Management
Dear Marco, we are sorry to hear about your experience at the Colonial, we are gonna talk with our front desk staff to make the check in/out process quicker! On the other hand , we have just recently buy new matresses , hope the arrive soob.Best regards
by A verified traveler
Posted 16 Jun 2023
Hotel is close to downtown, so many dinning optios!
Comment from Hotel Management
23 Jun 2023 by HOTEL COLONIAL, Hotel Management
Thank you
by A verified traveler from Baldwin Park
Posted 14 Apr 2023
Thank you everyone
Comment from Hotel Management
26 Apr 2023 by HOTEL COLONIAL, Hotel Management
Thank you for your preference
