Ratings based on 662 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The service at the buffet was great, swimming pool included, didn’t like the shower head in the room, staff was friendly
by A verified traveler
Posted 4 Nov 2024
Every
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Holiday Inn Mérida , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 28 Jul 2024
Always stay at this property when we are in Merida.
Comment from Hotel Management
6 Aug 2024 by Pamela G, Hotel Management
Muchas gracias por su opinión sobre nuestro hotel. Me complace saber que disfrutó de su estancia con nosotros. Es algo de lo que nuestro personal se enorgullece mucho, por lo que valoramos sus comentarios. Esperamos que nos visite de nuevo.
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Aug 2024 by Holiday Inn Mérida, Hotel Management
Buen día, Sr. Méndez; Es un gusto saber que su estancia con nosotros fue cómoda y placentera. Adicional a ello, agradecemos sus comentarios sobre nuestro hotel. Esperamos recibirle de nuevo más adelante. Dnos menciona. La tarifa elegida para su reserva tenía como cláusula de cancelación la penalización de la primera noche, cancelando en cualquier momento. De las 03 noches reservadas, las 2 ultimas se cancelaron sin cargo.Seguimos en contacto y a sus órdenes.Saludos.
by A verified traveler
Posted 25 Jul 2024
Wonderful hotel, everyone was ver friendly and helpful. Food was amazing. Outdoor dinning area was wonderful. Food selection was amazing. Deisy did an excellent job with the room maintenance and she was always very cheerful. Hotel decor was in line with the city. Location was superb. Pool are was great and water was warm. I would highly recommend it
Comment from Hotel Management
6 Aug 2024 by Pamela G, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 16 Jul 2024
Close to a variety of restaurants and a really nice Starbucks.
Comment from Hotel Management
16 Jul 2024 by Pamela G, Hotel Management
thank you so much.
by A verified traveler
Posted 5 Jul 2024
Overall poor condition for the price. Showers are terrible and bathrooms need attention. Staff is very friendly and accomadating.
Comment from Hotel Management
16 Jul 2024 by Pamela G, Hotel Management
I am very sorry that we were not able to meet your expectations. Your feedback is something we value and greatly appreciate.We look forward to the opportunity to demonstrate our true level of service to you.
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by pgual, Hotel Management
gracias por su opinion acerca de nuestro hotel, lamento mucho que en su estancia con nosotros no hayamos podido cumplir con todas sus expectativas. Nos esforzamos mucho para que todos nuestros huéspedes tengan un momento muy agradable.Esperamos regrese pronto y podamos servirle nuevamente.saludos
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
16 Jul 2024 by Pamela G, Hotel Management
Gracias por su amable respuesta. Esperamos verle de nuevo.
