Ratings based on 217 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
The staff is wonderful. Front desk was well appreciated in there knowledge and help with the areas dinning and whatbto do. The morning breakfast was delicious. The rooms were well cleaned and beautifully decorated. After much of the day touring around town it was nice to come in and relax.
Comment from Hotel Management
27 Sep 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
We appreciate your comments and we are glad that you liked everything. We hope to see you again in our hotel and provide you with better service. See you soon, dear guest.
by A verified traveler from Fort Lauderdale
Posted 26 Aug 2024
Pool ,,, dinner option,,, nice bars around. Safe
Comment from Hotel Management
28 Aug 2024 by Casona las Tres Marias- Hotel Boutique, Hotel Management
Thank you for your comments!
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
8 Aug 2024 by CASONA LAS TRES MARÍAS , Hotel Management
Hola! Agradecemos te tomes el tiempo de calificarnos, esperamos verte pronto.
by A verified traveler
Posted 30 Jul 2024
I liked the rooms with high ceilings, they were clean and comfortable. The washroom was also well maintained. The location was perfect, away from noise but close enough to get to La Plancha, Montejo, Santa Lucìa etc.
Comment from Hotel Management
30 Jul 2024 by RECEPCION , Hotel Management
We appreciate your comments and hope you come back soon to choose us!! Best regards!!
by A verified traveler
Posted 23 Jul 2024
I really like that the bedroom was cleaned during my entire stay. People were very kind and friendly. The staff were very professional.
Comment from Hotel Management
25 Jul 2024 by CASONA LAS TRES MARÍAS , Hotel Management
Hello! We appreciate your comments, we hope you enjoyed your stay with us. Greetings!
by A verified traveler
Posted 17 Jul 2024
Hotel in very good conditions, nice front desk people and very well located
Comment from Hotel Management
17 Jul 2024 by CASONA LAS TRES MARÍAS , Hotel Management
We appreciate your comments and we hope to have you here with us again!
by A verified traveler
Posted 9 Jul 2024
El hotel está cerca del paseo de Montejo y del centro histórico, lo cual facilita el acceso a los principales puntos de interés de la ciudad. En cuanto al área de comedor para el desayuno, el hotel debe actuar para proteger los alimentos de las moscas porque es un espacio abierto.
Comment from Hotel Management
12 Jul 2024 by RECEPCION , Hotel Management
Agradecemos tus comentarios, esperamos tenerte devuelta con nosotros! Tus comentarios nos harán mejorar como hotel. Saludos!
by A verified traveler
Posted 7 Jul 2024
Everything was good, the only thing is the water from the shower gets out and it was always water in the toilet area.
Comment from Hotel Management
9 Jul 2024 by CASONA LAS TRES MARÍAS , Hotel Management
Hello! We appreciate your comments and hope to have you back with us and improve the service for you!
by A verified traveler
Posted 4 Jun 2024
Good hotel over all
Comment from Hotel Management
15 Jun 2024 by CASONA LAS TRES MARÍAS , Hotel Management
Thank you for your comments! see you!
by A verified traveler
Posted 27 May 2024
This is a nice property and would be acceptable if you were visiting outside the hot season which in Merida is brief. But what is completely unacceptable is the treatment that you will receive if you book this property through a certain travel website or its subsidiary website that focuses exclusively on hotels. Specifically, we booked the most expensive room option at this hotel (a master suite) but were downgraded to the most basic accommodation as a consequence of not booking through the hotel's website where the hotel charges higher rates. We were offered no options, in particular a refund of the extra monies that we paid for the master suite that we were refused access to. There was no coffee service and no refrigerator in the room. The pool was tiny, received solar gain the entire day, and lacked any privacy being located next to a wall of glass next to the office. It was of no use whatsoever in trying to regulate our temperature in a very hot stretch of weather in Merida. The master suite that we booked and paid for had a private plunge pool and was the ONLY reason we booked this place. If sensory deprivation and a sweat lodge experience sounds good to you, this place would be a great choice. Caveat emptor.
Comment from Hotel Management
28 May 2024 by gerencia, Hotel Management
Hello, Struart! We were delighted that you stayed with us, we are sorry that it was not to your total liking. Your comments and suggestions always help us to improve as an establishment. We will take your opinion very much into account so that these cases do not arise again, our sincere apology.
