Ratings based on 630 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Place was clean and nice breakfast
Comment from Hotel Management
18 Nov 2024 by Sean, Hotel Management
We appreciate you writing about your stay Fran, and would love to have you come back some time! Don't forget, we serve breakfast every day!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Sean, Hotel Management
Thank you for the great rating Misdajanai! We hope you'll be back soon!
by A verified traveler
Posted 21 Oct 2024
It was easy to travel to Yosemite from the property. Came back to rest well from a day hiking.
Comment from Hotel Management
21 Oct 2024 by Sean, Hotel Management
We hope you got some great rest time after your hike in Yosemite Marlynne. Thank you for choosing TownePlace Suites by Marriott! Happy hiking in the future!
by A verified traveler
Posted 15 Oct 2024
Very friendly staff
Comment from Hotel Management
16 Oct 2024 by Sean, Hotel Management
Thank you Beatrice, we're so glad you had a satisfying stay! We hope you'll be back soon.
by A verified traveler
Posted 14 Oct 2024
Staff was not helpful, had to mitigate over and over that my room was unclean. I requested another room and was denied. The first night I had to sleep with my family in a room that smelled like Urine. Bathtub was dirty, and room was dirty and appeared as if no one had cleaned it after the previous guest.
I was refunded the two nights I had previously paid for and then I had to rebook for an additional night at $170. New room had no shampoo ( appeared at if they had filled bottles with water) watered down shampoo, conditioner, and body wash. Staff was not friendly after I filed a complaint. I will not be staying here at this location in the future.
Comment from Hotel Management
15 Oct 2024 by Sean, Hotel Management
Thank you for sharing your experience at TownePlace Suites by Marriott Merced. We apologize for failing to provide you with the clean, comfortable, satisfying stay you expect and deserve every time. We will work to ensure this does not reoccur, and we thank you for your valuable feedback. Without it we cannot hope to improve.
by A verified traveler
Posted 8 Oct 2024
Everything was good beside the cleanliness of our bathroom. When i showered in the morning all 3 soaps, shampoo, conditioner and body wash were empty, and someone's dirty washcloth was left on the bar ticked into the shower curtain. I HAVE NO IDEA OF THE BATHROOM WAS EVEN CLEANED. I made due with some bar soap, and informed the staff that advised they would send housekeeping to put in soap. When i returned that night, no staff even filled the soaps and i had to return to the front desk for soap. I was never apologized to, and never offered a discount to make it right.
As a parent to a sensitive child with a chronic illness, i chose this hotel as it had better cleanliness ratings, but left disappointed.
Comment from Hotel Management
8 Oct 2024 by Sean, Hotel Management
Larissa, thank you for sharing. We are so sorry we failed to provide you with the completely clean and ready bathroom you should always experience. We will work with our housekeeping team to make sure this does not reoccur. We understand how big of a disappointment this was and we simply have to do better. Thank you again.
by A verified traveler
Posted 6 Oct 2024
I was pleased with location and the condition of the property
Comment from Hotel Management
7 Oct 2024 by Sean, Hotel Management
Thank you Alberta for reviewing your stay at TownePlace Suites by Marriott Merced. We are so glad you enjoyed it! We hope you'll be back.
by A verified traveler
Posted 30 Sep 2024
Staff service was terrific
Comment from Hotel Management
30 Sep 2024 by Sean, Hotel Management
Thank you Stephen for writing about and rating your stay. We appreciate you, and hope you'll be back!
by A verified traveler
Posted 30 Sep 2024
I loved it
Comment from Hotel Management
30 Sep 2024 by Sean, Hotel Management
Thank you Gregory; we are so glad you enjoyed staying at TownePlace Suites by Marriott Merced! We'd love to have you back again!
by A verified traveler
Posted 26 Sep 2024
The positive was the staff was pleasant and professional. The opportunities are the cleanliness and up keep in the hotel. On the 3rd floor it was obvious the hall was not vacuumed daily and there was a disgusting looking stain on the floor toward rooms 300-315. Our room floor was not vacuumed either. In the restroom, the tile was torn and should have been repaired or replaced. In the far corner of the living room by the window there was a slight oder. The ironing board was also missing its cover. We had to lay a towel down in order to use it. Unfortunately we would less likely revist this establishment due to our recent visit.
Comment from Hotel Management
26 Sep 2024 by Sean, Hotel Management
Thank you Bruce for sharing your experience at TownePlace Suites by Marriott Merced. We apologize for failing to provide you with the clean, satisfying stay you should get every time you stay with us. We have stepped up our efforts this week while recovering from a temporary labor shortage and are committed to ensuring these issues are resolved going forward. Your feedback is essential to us and we will not waste it with inaction. Thank you again.
