Ratings based on 991 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
The staff was friendly and the free breakfast was great
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 22 Sep 2024
It was very close to our event for the weekend.
by A verified traveler
Posted 22 Sep 2024
The people were friendly, the bathroom inside our room needs a makeover. The fan was about to fall out of the ceiling. There were water stains around the door and the shower leaked onto the floor. Also, if you were the first person in the shower the water was not hot.
by A verified traveler
Posted 9 Sep 2024
The front desk was very good in accommodating my partner and I when there was some issue with the first two room. We were unable to access the first room due battery issue for door. Front desk was able to move us to the same floor level (1) but the room had a funky smell. The bathroom smell was unpleasant. I checked the bed and the bedsheet smelt like it wasn’t changed. To bluntly say that the sheet smell like poo. It was unbearable even after spraying cologne. I didn’t want to make it complicated and I offer to personally replace the sheet to avoid any issue but the front desk was able to move my partner and I to a better room. I would like to say that the employee was great and understanding of our situation.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 1 Sep 2024
The streets are inconvenient to arrive to the hotel
Comment from Hotel Management
3 Sep 2024 by QI TEAM, Hotel Management
Thank you for choosing Quality Inn Merced for your stay. It was our pleasure to host you, and we hope you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Safe travels!
by A verified traveler
Posted 26 Aug 2024
Older warn down facility not very clean.
Comment from Hotel Management
27 Aug 2024 by QI TEAM, Hotel Management
I wanted to personally apologize for not meeting your expectations during your recent stay with us. We deeply value your feedback and are committed to addressing the issues you’ve mentioned. Please rest assured that we will take immediate steps to ensure these matters are taken care of right away.Your comfort and satisfaction are our top priorities, and we would love the opportunity to make things right for you. If there’s anything specific you’d like us to do, please don’t hesitate to reach out.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a much improved experience.
by A verified traveler
Posted 14 Aug 2024
The property has definitely seen better days. Many stains on carpet, mold in shower around the caulking. Staff was very friendly and helpful but they couldn't overcome the shabbiness of the hotel. Definitely not my "Choice" next time.
Comment from Hotel Management
17 Aug 2024 by QI TEAM, Hotel Management
I'm sorry to hear that we didn't meet your expectations during your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to improve our services. We would greatly appreciate it if you could share more details about your experience so that we can address the issues you encountered and prevent them from happening again in the future.Please feel free to reach out to us at the property or reply to this email with your feedback. Your insights will help us make the necessary improvements to enhance the experience for our guests.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 4 Aug 2024
Everything was repaired very poorly with patches of plaster stuck to the door, bedsheets ….quite odd
Comment from Hotel Management
9 Aug 2024 by QI TEAM, Hotel Management
I'm sorry to hear that we didn't meet your expectations during your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to improve our services. We would greatly appreciate it if you could share more details about your experience so that we can address the issues you encountered and prevent them from happening again in the future.Please feel free to reach out to us at the property or reply to this email with your feedback. Your insights will help us make the necessary improvements to enhance the experience for our guests.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
