Ratings based on 118 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Perfect holiday
Posted 26 Jul 2024 on HotelsAmazing stay, peefect family holiday
Comment from Hotel Management
28 Oct 2024 by Coordinador de Calidad y Sostenibilidad, Hotel Management
Dear Hotels.com User,We sincerely appreciate your recent visit to Insotel Punta Prima Resort. We want to express our gratitude for sharing your valuable feedback and suggestions. We would be delighted to have the opportunity to welcome you again.Best regards,Coordinador de Calidad y Sostenibilidad
by A verified traveler
Posted 11 Aug 2023
Positives: Location (sea views, close to beach & a handful of restaurants and shops), Kids Pools (sizeable, good depth), Room (size - albeit it we were in "prestige" so cant comment on standard, nice balcony).
Negatives: Service (not enough staff, staff that are there work extremely long hours and appear exhausted, reception staff are a mixed bag - some helpful, some extremely rude and beyond unhelpful), Food (2 out of 10, very limited option), Food Signage (no signs and chefs frequently couldnt tell you what the meat was!!!, very dangerous for allergies etc), Drinks (small cups, big queues, terrible cocktails, beer and wine out of vending machines apart from table service at lunch/dinner), Sunbeds (not enough, people reserve them and hotel does nothing to stop this), Restaurant Availability (they also add a surcharge to non-buffet restaurants!!!), Value For Money (have had much better holiday value for the cost).
Recommendation: Not value for money. Wouldn't return. Wouldn't recommend.
Comment from Hotel Management
30 Sep 2023 by Management Insotel Punta Prima , Hotel Management
Dear Dean, Thank you for sharing your feedback regarding your stay at the Insotel Punta Prima. We appreciate your comments as they help us understand where we can improve our services and facilities.We are glad to hear that you found some positives in our hotel, such as the location, kids' pools, and room size. We take your comments about service, food options, signage, and the availability of sunbeds seriously, and we apologize for any inconvenience you experienced.Your feedback regarding the value for money is also noted, and we will use it to make improvements where possible.We strive to provide the best possible experience for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your insights, as they help us to continuously improve our services.If you have any further comments or suggestions, please feel free to share them with us. We hope you might consider giving us another chance in the future to show you the improvements we can make. Thank you for choosing Insotel Punta Prima for your stay.
by A verified traveler
Posted 1 Aug 2023
Great room and pools. Terrible food
by A verified traveler
Posted 30 Jul 2023 on Hotels
by A verified traveler
Posted 28 Jul 2023 on Hotels
Great location, very well looked after resort and a good selection at the buffet which kept everyone happy for our 10 days there. Would definitely recommend. Only down side was the themed restaurants where service was slow and food wasn’t great. Stick to the main buffet!
by A verified traveler
Posted 18 Jun 2023
by A verified traveler
Posted 5 Jun 2023
Very nice, great food, very friendly and helpful staff. Highly recommend
by A verified traveler
Butlins in Spain - 5*… not so much!
Posted 26 Aug 2021 on HotelsThe best way I can describe this place is a Spanish Butlins. If that’s your thing then I think you’d be happy here. Children will like it as did ours, however the tedious buffet with the all inclusive deal was very tiring very quickly. Every time you went for a meal it was like going to a massive canteen. There are some restaurants on sight but you’re only allowed to book each one once… if you can find the availability, they are underwhelming and you’d be better of popping into the little town next to the complex and visiting the local restaurants a couple of them were very nice, in particular Aire is well worth a visit or two. The staff were generally friendly, but was never obvious who was in charge and everything was very chaotic, we once asked for a manger and the reply was “oh they are off today and very busy”, “Ok so who is in charge?” “Er er er”, was the response.
The rooms were very tired and in need of modernising, things like ants all over the place, old outdated decor and shower door that lets all the water run all over the floor, to name a few annoying points, but there were others.
One positive was the Kids Club staff were very good and friendly, unfortunately my kids didn’t ever want to go, which I can’t blame the hotel for!
Overall, I thought the cost of the stay was eye watering given how average this place, is it is NEVER 5* in a million years, and I think that is really misleading. I wouldn’t go there again.
Comment from Hotel Management
28 Aug 2021 by Insotel Punta Prima Resorts & Spa, Hotel Management
Dear Customer,
We appreciate your feedback and we take it into account. We are sorry that your experience did not live up to your expectations.
Sincerely,
by A verified traveler
Posted 21 Jul 2021 on Hotels
Comment from Hotel Management
3 Aug 2021 by Insotel Punta Prima Resorts & Spa, Hotel Management
Dear Lucy,
Thank you very much for your score. We are really glad to know you all had a great time.
Kind regards,
by A verified traveler
Posted 18 Jul 2021
Nice facilities however very poorly managed
Comment from Hotel Management
3 Aug 2021 by Insotel Punta Prima Resorts & Spa, Hotel Management
Dear guest,
Thank you for sharing your opinion. We apologise for the inconviniences you mention.
Kind regards,
